First, I point out they say they are registered with the Better Business Bureau and are A+. Go check, they are not and have never been. "Associations: Better Business Bureau A+ Member"They start with a lie, you better believe their work ethic follows suit with that from then on. Secondly, they list that they are an Alpine Authorized Dealer. I verified and then reported their website link stating what they lied and said because they ARE NOT AUTHORIZED TO SELL ALPINE. I wonder at the ones posting positive reviews on this place. It is the worst stereo sales and installation shop in Texas. Maybe because of the high rate financing for the same ones that rent tires, who knows, but it's a joke. Terrible service, no warranty, they sell the backdoor brands because they cannot hope to get good reputable name brands to allow them to sell their higher end products. Find any other shop in San Antonio, avoid these guys at their several locations if you want to avoid a nightmare.
They are thieves, liars and crooks. Never pay with cash or debit, use your credit card because once they've destroyed your car, charged outrageous prices, they point to a small little sign...all sales final. Thieves. Crooks. Liars. Under investigation now because they have "BBB A+ member" and are not in any way affiliated. Liars. Destroyed my car, told me 4 hours, 3 days later, car destroyed and never finished. Thieves.
This was the worst experience ever! Never again will I deal with this company nor will I refer it to anyone! I went in on Feb 2015 to get and alarm a screen and a radio installed, I paid over 1,100 and change for what I expected to be good work! To my surprise it was the worst service, equipment and management I have ever encountered. My truck was damaged during the installation, part of the dash was cracked, my driver seat was cut and when I confronted them about it they told me it was like that, mind you I had a factory radio so there would be no reason why my dash would have previously been cracked. When I took my truck back a week after the installation because of the horrible job that was done and all the static and low volume with the system, I noticed Jr. sat in my driver seat with a screwdriver in his pocket measuring right at where my seat was cut, which made it obvious that the cut came from his carelessness. So over the course of 10 months I went in several times because every time I went in to complain about my remote start not working my remote key not ever showing a full charged battery regardless of putting new batteries it always showed it was dying and the sound with my radio was just horrible so they would do a temporary fix and it would go right back to the same thing it was doing and as far as the alarm they wanted to check the "brain" disregarding the fact that I told them there was something obviously wrong with the alarm over and over again. They told me I had to buy a new alarm remote because they weren't under warranty, but I received a pos to begin with and I had to pay an additional 125.00 to replace the faulty remote they gave me at the date of purchase and installation (they said you just need new batteries)! I went in again several times between February and October, finally in October to have them work on my radio and alarm AGAIN, and had to leave my truck all day there only to get there and find out my truck keys were left or given to another customer (on a Saturday), therefor they wasted over two hours of my time, until they finally figured that they need to replace my key by calling a locksmith having me and my 2 yr old waiting on this messy situation.