I have bought 5 cars from Gunn; the last 3 were from Gunn Nissan. Every single time, it is a pain-free, pressure free process. Because the sales people are not paid on commission, they are more invested in making the customer happy than making the next sale. John Alvarez has been the salesperson I have worked with for my last three auto purchases, and he is always knowledgeable, courteous, and helpful. This last purchase was no exception. My husband was looking for a small work truck. I called John, described the features we wanted, and by the next day we were driving our new Nissan Frontier truck.The other thing I love about Gunn Nissan is the customer experiences I have had after I purchased the car. Any time I need to get the oil changed or get maintenance done on my vehicle, I have had a positive experience. They get me in and out pretty quickly, and they also provide nice amenities for their customers while you are waiting. One Saturday morning, they had a massage therapist giving complementary chair massages to waiting customers. What a great perk!
I give this place 5 stars For their effort and Understanding. The owner Christian Really puts himself in his customers Shoes. Serious about his job and commitment to helping others Get into a good Working Vehicle. Bad credit or not, everyone is given the same effort and dedication. We all Know the stresses and complications of trying to buy a car When your credit is completely shot.Though My experience at this business started off bumpy, This Dealership NEVER told me No, instead worked hard and diligently to get me in a good vehicle. I am a single mother and from anyone who is knows how important it is to have a car, The owner Christian really empathized with me on this, worked even harder to Get me in a nice vehicle. Treats customers as if they were his family or in my case as if I was his little sister. Its important to have someone behind you, backing you and working to help you. This is exactly What this dealership does. BAD CREDIT?? They never say No, They Get you Financed and above what is expected to ensure the satisfaction of their customers.
Before moving to Texas, I would always buy cars from private owners because they are not selling cars to pay the bills and dealerships are. But Red McCombs Ford and Toyota have both given me great deals on two vehicles since moving here. Service at R. M. Toyota goes way above and beyond. When a second key fob didn't work on my used car, I was told the other one probably just needs a battery. A new battery didn't fix it. Sales told me the one working fob was the deal, but they would look for a similar fob to be turned in and then I would just pay to have it programmed for my car. After a month I went there to see for myself if a similar fob was turned in. The parts manager took the fob and said he'll see what he can find. After 20 minutes I sat down at a table. Soon after the manager came to me and dropped a new fob on the table. I thought, "Great, now I have to spend $100+ for this." He said, "There you go, have a nice day. No charge." I couldn't believe it. In my mind, you can't do better then Red McCombs Toyota, or Red McCombs Ford.
I would just like to say that was the very best car buying experience ever. The vehicle was sold to us by David Garcia. He was extremely nice. David found the exact vehicle we were looking for with no problem. He thoroughly explained everything to us from beginning to end. Best of all, he never tried to trick us, hassle us, sell us something we did not want, and he never bashed any of the local dealerships. My wife and I have purchased 9 vehicles in the past 10 years, and this was by far the best and smoothest deal of all. David was great! The service department is top notch as well. We always took our previous Toyota to Alamo for servicing, and never once had a bad experience. You definitely get luxury car treatment. I plan on leaving an excellent review on google for the world to see. Definitely the way car buying should be! Thank You David Garcia, and thank you Alamo Toyota! You guys have the recipe for success!!!!
My salesperson was very attended to what I wanted and made sure that I got everything in a timely manner and it was perfection! They all worked with my budget and try to get me into the price rage that I was looking for. I would had like to get it even lower but I do understand that the FJ is an expensive car. The paperwork was done in a timely manner and with respect to my need of time, with only what a needed to have for the car, not more just to sale me items not needed, this I love about this part of the sale person It one of the best, and I say this because this is my first Toyota am a Honda drive and I just loved this vehicle that I had to have it! Clean and with everything that was to be in the vehicle and sale personnel went over all the paperwork and items that the vehicle hs The counter service, in all the areas in the dealership I would have love to get a lower monthly payment on th FJ vehicle.
I would highly recommend these guys. I had been looking for a specific vehicle for about 2 months. Just so happened I saw that vehicle posted for sale and gave them a call. I went that evening to see the car and it was awesome. Bernie and Jadon were very polite and helpful, even stayed late to make sure I drove the car and liked it. It has been years since I purchased a pre owned vehicle and I was very leary. But......the minute you meet these guys and see the vehicles on their lot, it is apparent they sell nice cars that are in great shape. If they have a vehicle you are interested in, don't be scared, they will take care of you. Oh, and the deal they gave me was extremely good, better than you will find at Carmax and other places. This Audi S5 is one bad car. Thanks Bernie!