05/31/2013Performance Automotive & Transmission
After having a very good mechanic friend move away, we entered one of our greatest fears. Finding a Mechanic we could trust. I made various phone calls, read numerous reviews and spoke to other friends and could not decide on a mechanic. We'll unfortunately, THAT day arrived. After deciding to buy The Ultimate Driving Machine (BMW) for its great track record, I think we finally hit the expiration date. Right after the extended warranty expired, our vehicle broke down. Fortunately, we were a block away from Performance Auto when it happen. We now had a dilemma...we were at the mercy of a mechanic, with little options.Fast forward a week, after multiple repairs, the car was as good as new. Throughout the whole process, Carl & Kye kept us informed, at ease and offered multiple options in our repairs. Though our final price was high, it was a result of the parts and work that was done. Carl's prices were fair and competitive. NO WAY did we feel CHEATED.2 months later, once again about 3 blocks away, our car started acting up. The electrical system started flashing, suddenly we smelled "burnt, rotten eggs" (BLECH!) and smoke started filling the passenger compartment. By some chance, the car once again crawled to Performance Automotive. With a Fire Extinguisher in hand, Mike and Carl braved what awaited them. They opened the trunk and found that our battery had "exploded". Steam, smoke and battery acid everywhere. Mike immediately disconnected the battery.Here we were in dire straights again. 3 days before payday, a mortgage just paid and our daughter's birthday party in 4 days. We didn't need this. We braced for the worse. Once again, Carl and Mike kept us well informed, offered several options and quoted a fair price. Luckily, the damage was minimal.I STRONGLY recommend Performance Auto! Carl is our new GO TO GUY! I will be bringing The Ultimate Driving Machine ($$ Pit) back for regular maintenance as well as my VERY reliable Nissan Titan. TL;DR: Great service, fair prices and GREAT GUYS!!
There is no misrepresentation of our warranty. It is stated, in bold print, on the front page of a signed invoice. It is the identical coverage we gave you on another vehicle we repaired for you in 2012. We extended our mileage warranty to 50,000 miles for you, of which you accumulated 47,479 miles. We agree that you were within the mileage warranty period but unfortunately we don't have coverage in Ft. Stockton. We tried to locate satellite locations that can assist us in getting you back on the road but there is very few shops in that part of Texas other than the Dealership. You told us that you were having the dealer install a transmission--regardless. We contacted the service department and spoke with the ******* *******. We asked him what was wrong with the transmission and his diagnosis. He told us that no formal inspection was done, no electronic scan, or pan inspection. The only thing inspected was the fluid level and condition. He stated to you that there was an option to pull, inspect and repair what was wrong but you told him to order and replace regardless. Had you been anywhere near San Antonio or the surrounding area, even if you were out of warranty by 2,500 miles, we would of covered the repairs.
My story was this - started having clutch problems with my 07 VW Jetta. Took it to the dealership just to see what was going on, and they informed me that I needed a new clutch kit and flywheel, quoted me a little over $1900. That stung.I took my car into European Car Parts and was immediatly put at ease by Rick. He asked me to bring my car in to have a look at it. All, in all, they were able to save my flywheel, thus saving me money. They installed a new clutch kit, and now my baby is running so smoothly! I had this work done over the Christmas holiday, so needed a rental for a few days. Even with 6 days of the rental (did I mention European Car Parts has an awesome deal with Toyota Rental cars??) I still managed to save over $400 from the dealerships original quote. AWESOME!This is a small shop, off the beaten path, but is a GEM! I will definitely be bringing my car back for any other repairs/routine maintenance in the future. Rick, Randy, and their crew are professional, reliable, and I cannot recommend them more.Hope this helps! I know car repairs (alteast for me) are always a daunting area....
After my carpet cleaning van was sabotaged by 210 motorsports, I was quick to turn to hi-tech transmissions. The co-owner Gerrald was very professional, honest and didn't bs me on anything he had to offer. He even went out of his way to check other parts on my van that had nothing to do with the trans, free of charge. I owe this guys everything and couldn't be happier with the outcome. Thanks to them my van, employee, and business are back on track. They saved my business and it was done fast, affordable and built the right way. Although I live in Austin, I'll always take my transmissions to them for now on. Remember, there's some things you absolutely can't take the cheap route on and you get what you pay for!!
Great place to go. Do not expect fancy, expect honest, good mechanics. As a female, I appreciate that I can take any of my vehicles here and I get an honest answer on what needs to be done. They have worked on my Volkswagen TDI, Mitsubishi Endeavor and my Infiniti G35. All have 100k-170k miles on them now, each are still driven by someone in my family and all have no mechanical problems. I have been coming here since about 2006....