09/08/2017Retreat At Cross Mountain Apartments
Bradin the last weekPrepare to be Nickel and Dimed:1. Mandatory Trash Service fee2. Mandatory Pest Control fee3. Package receptacle fee (no office hold)4. Mandatory Renters Insurance (Fined if your paperwork is not on file) Pros: Maintenance staff, building grounds, location (+/-), construction qualityCons:• Automated billing (Conservice) will glitch and not submit ACH payment.• Application paperwork will require continual oversight (>5 days approval)• Office staff will offer verbal assurances with zero follow-throughAnecdotal email (to Cross Mountain Office Manager):"Given the numerous issues we've encountered will billing via your "recommended" services, i.e. conservice, I think this is a rather unfair charge.The fact of the matter is that there has been zero lapse in coverage. Were we notified when the Conservice system failed to properly transfer funds on time? No. We've been paying rent manually ever since by check, which I've had to request sign receipts for every month.I fail to understand the rationale for a charge of this nature. It sounds to me as though Cross Mountain is attempting to profit upon a third party insurance provider, or by way of arbitrary paperwork management, which suffice to say has been poor thus far at best (e.g. Move in application approval process).I'd like to believe we're not being treated as a profit center, but rather as responsible Residents.------------------------------------In response to (email from Cross Mountain Management):"Please give us a call so we can discuss this matter.I don't think you lapsed. But, because you have your own insurance company not the one we recommend it is your responsibility to get us the declaration page. We like to send out a notice when we are made aware that it has expired as a courtesy."---------------------Being emailed two weeks AFTER you want some form of arbitrary paperwork is a courtesy???FAKE MANAGEMENT
First and foremost, as a current resident, I couldn't regret my decision to live here more. The front office staff was entirely replaced all of a couple of weeks after we moved in, and it has been nothing but a downhill slope since. We originally signed up for an assigned parking spot adding a minimal fee to our monthly bill. When we came to understand they had assigned us an already assigned number, we declined to move to a different spot and attempted to return the parking pass to alleviate the additional fee. My wife tried on two separate occasions to walk into the office, hand over the pass, and move forward with her day, only to find that the front office staff "couldn't accept it" for a couple of reasons they refused to disclose. It took me going down and speaking with the complex manager to finally be able to hand them back their duplicate piece of plastic and get the fee removed. They were unorganized with regard to the parking spots and as such, had a habit of duplicating passes according to the first group of office workers we dealt with. Fast forward to just today, when they decided to not only enforce a policy that I must've overlooked, but push it to the extreme. I am not allowed to store my daughter's bicycle on my patio. It isn't visible to the street. It isn't blocking the use of the back door or her window for the sake of giving them benefit of the doubt in that this is a fire hazard policy and not just some overbearing move by a subpar complex at "maintaining aesthetic". The kicker to this, is that when I called to discuss the letter with the front office, the lady on the phone, yelled at me, talked over me and interrupted me on numerous occasions, and even dared me to read through the lease agreement when I said I was going to for my own information.