This complex is average. If you are looking for security, upgraded fixtures, and quality amenities, than you have the wrong place. There have been 5 break ins reported. They have to report all crime in the complex to the residents but they do nothing to make the complex more secure. There seems to be a large amount of dog owners so there is always feces on the sidewalks. Don't let the "gated community" fool you. They have one gate code and once you give it out that person can enter anytime they choose to. Before you sign a lease, physically go check your apartment. I was issued the wrong floor plan and told I had to wait a month and a half before the one I originally requested became available. The leasing agent tried arguing with me and told me that I never asked for a specific floor plan when we had a 15 minute conversation about it over the phone. Due to time and $$ constraints I had to take what was available. The parking is also horrible especially after 6PM. Most of the parking slots have been converted to carports which you have to pay $20.00 a month for. For the amount they charge in rent, they need to upgrade their amenities and provide better security.
Somewhat noisy--apartment walls are very thin so you can hear the neighbors fight in the early morning (next property over) and listen to their barking dog at 3am any given night. The property owner/manager is nice but the work they do in the apartments is left half-done and the workmanship is shoddy. In addition, there have been few hot showers since moving in and the heat wasn't turned on in time for the cold snap (that everyone in San Antonio talked about for a week PRIOR to it turning cold). That left us without heat in 30 degree weather. Not pleasant, especially since you couldn't take a hot shower to warm up.This place has good qualities--it's cute, the grounds are in nice condition and in an up and coming neighborhood only a half mile from The Pearl, but it needs professional management help. There's no one manning the office and keeping track of issues--absolutely no follow-up or tenant contact from management even when it's promised. I don't think this is intentional; the manager/owner in charge can't do it all and they absolutely need to hire help. For the price, we're not terribly impressed--and won't be signing another lease when ours is up.
I don't know what apartment MYOWNHERO is referring to but that does not describe the Polo Club. I am a mother with two young children. I live in the 3/2 and I have not had roaches nor cracks in the wall. My apartment was immaculate when I moved in and it stays that way because I clean my home. If you had roaches, you were filthy because these apartments have pest control come twice a month. And as far as work orders, my microwave went out on a Friday, they told me that they might not make it in til Saturday, but were able to replace my microwave that same Friday anyways. Yes, the gate is sometimes opened, but dont single out Polo Club just because you saw someone jump a fence. That sounds like a lie anyways, if you see the gates, you cant jump them! The apartment is not falling a part, they are pretty new! Sounds like your on a mission to slander a complex for your own benefit...where do you work? Westpond? I moved from there and THAT is bad management! You might be confused with another Polo Club Apartment Complex, but not San Antonio's.
The worst mistake I have ever made was signing a second year contract with these apartment complexes, in the 22 months that I have lived here there have been three different managers and countless different Realtors, that alone should be a warning sign; their staff never seems to know what they're doing because they're mainly always changing the people, they can be nice when they want to but they have also been extremely rude as well, and I don’t know about you but I prefer to not have bipolar staff members to deal with, communication is one of their worst suits. I would never recommend these apartments to anybody, pay the extra rent for the apartments across the street, it's worth it, because in this case you definitely get what you pay for. The only reason I didn't put 1 star is because I know there are worse apartments out there.