Bert's Gene Brown Transmission
Regarding RIPOFF Review by Travis C on 2/4/15Thank you for sharing your thoughts, Travis. At Bert’s Gene Brown Transmission we encourage our clients to openly communicate any and all concerns regarding, price, quality and customer service issues. Therefore we are surprised that you did not bring this to our attention earlier so that we could address it as soon as possible. With all due respect, the cost of the transmission was $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive shaft. The only item that comes to mind on your transmission that may have been siliconed is the governor cap. The application of silicone is standard procedure in sealing the governor cap to prevent leakage. Originally we repaired your transmission on February 13, 2013 which was 24 months ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty has already been expired one year. However, as you clearly stated in your review, Steve still offered to fix your issues although the warranty had been expired approaching a year. Our intentions to satisfy your complaint was evident and clear as we willingly made efforts to reach out to you. However when I made phone contact with you to resolve the issue, you strongly rejected my request to allow Steve to join our conversation for the purpose of achieving complete clarity on the situation and you then ended the phone call. Your refusal to allow Steve to participate in an effort to resolve this issue has rendered a solution to your complaint unattainable. However, should you reconsider to take us up on our offer, we are ready and willing to stand behind our work. Please call the shop at 210-637-5555 and ask for me, Bert, directly. Once again thank you, Travis. *******Updated Response: February 7, 2015******* Hello Travis, my purpose for reaching out to you was not to create a situation that would produce an argument. The purpose of Steve being a party to the call was not for him to rebuttal you. It was for the purpose of Steve listening so he could get a complete understanding as to why you are dissatisfied since he offered to fix your issue even a yr out of warranty. I even assured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my first response by offering you an open invitation should you choose to take me up on my offer. Please contact me personally. You have nothing to loose. Bring your truck so that I can check it out and test drive it. Also, please bring your receipt showing what's been repaired or replaced along with proof of payment so that we can determine an amicable agreement. It's that simple. My offer stands for 72 hours. Once again, please feel free to contact me. Thank you, Travis.
I have been coming to this shop for about 25 years. Mr. Yang and his son are expert and thoroughly honest mechanics. They are also conservative in their approach - never recommending things be worked on unless they believe there is a clear need. Do not let the modest setting mislead you – you will get the highest quality service at a fair price at Yangs.My first car to bring here was a 1983 Honda Prelude which I drove for fifteen years until it reached 340,000 miles. I liked this car – obviously – and Mr. Yang kept it running well until I just wore it out. I then bought a used Lexus SC 300 which I drove for seven years. The car was more finicky than the Honda but Mr. Yang kept it running well until I sold it at around 180,000 miles.Finally I bought a used 1999 Lexus GS 400 which I still drive. It is because I trust the Yangs that I am comfortable driving a car that is now 14 years old.I have never felt the need for the service of the Honda or Lexus dealerships in town. While I am sure that some of the dealers offer good service, I believe that my cars have been professionally maintained at a significant savings because I have used a great independent mechanic. Furthermore, I have introduced three of my friends to Yang’s and each of them are very happy with the quality and cost of the work that has been performed for them over the last fifteen years at Yangs.Finally I am always a little uncertain about glowing reviews of small businesses but I am not related in any way to the business and my recommendation is offered in the hope that if you have an Asian vehicle that you will be happy to find an honest, fairly priced, and expert mechanic.
I left an interior light on in my car, which drained the battery just barely to the point of not turning over. I called AAA, AAA sent me Armada. Upon arrival, the tech immediately asked me about the age of my battery (which I've had no issues with when I'm not doing stupid things like leaving lights on overnight), and decided that he needed to "run a diagnostic" in order to tell me if my battery was "safe to jump", or if I would need to buy a new battery. This already didn't feel right to me, I've had vehicles jumped plenty of times in the past, and I've never gotten that kind of... it felt almost like a threat. I went inside while he was running the diagnostic, and told my fiancee that something felt off, and that they probably had a battery in their truck to try to sell me. And sure enough, their "test" came back as my battery needing to be replaced! Fancy that! And hey, they do remote installs and just happen to have one with them! The guy seemed genuinely surprised that I turned him down- I can't imagine how many people they actually get to buy from them on the spot. In the end, he thankfully did jump my car without requiring me to buy a battery, and I'm grateful for that at least. But the whole scammy sales push left me with a very bad taste in my mouth, and I wouldn't go to them for help again if given the choice.
I left my car at CVS overnight and when I went to get it the next day, I see that my car was gone. I GOT TOWED (I guess I did not see the sign posted in the parking lot). I called the towing service listed on the sign. Let me let everyone know that this business has Grade A employees and some of the friendliest people I have come across (most of us have experienced towing services that simply do not care). I was instructed on what I would need to retrieve my car and all my questions were answered promptly. When I arrived, I saw my car was in a well secured location. I talked with Eric, who quickly got everything cleared for me in no time. He told me they took care of my car and after inspecting it, there wasn't even a fingerprint on it. We spent more time chatting about cars then it took to process all my paperwork. In the past, I have come across towing services that charge these ridiculous fees. All Affordable Towing doesn't gouge your eyes out. The fees were more than half of what most places charge. If you ever get towed away, you better hope it's by this company! If you ever need a tow service, call this company without hesitation. They treat their customers like a friend! My Saturday morning was better than expected!! Support this local and independently owned company. They will treat your vehicle as if it was their own. Thanks again.-Rick
"Highly Recommended" To start my review, let me say I had initially taken my car to another place because my car was over heating, I spent alot of money at that other place and was about to fork out alot more until I was recommended to take may car to a man named Jesse @ Coopers, Bimmers & Benz for a second opinion. At first I was a little nervous because it took a while for them to diagnose the problem but in the long run these guys did an AMAZING job at putting all their time and effort to make sure they found the main problem and didn't just make an assumption to get my money. These guys found the issue that the "other mechanic" couldn't find!!! I have had my car back for a couple weeks now, I have been closely observing it to make sure it has not over heated and everything has been working PERFECT! I could't be happier with the work and service I received. You may ask what is my only regret? Well my only regret is not taking my car to "Coopers Bimmers & Benz" from the jump...They would have found the problem from the beginning, and would have saved me money. Take you car to Coopers Bimmers and Benz----you will not be disappointed! Also was very impressed by the follow up call by the lady in the front, its nice to know there are honest and helpful mechanics still left in this world.
When I saw that Texas Patriot Towing had a five star rating, I called because that must mean they're great and the price is great also. Adam came out, was super friendly and began the towing process. Before he started towing, he asked what was wrong with the vehicle. I told him the issue (auto theft system went into lock down mode and car could not and would not start.) any way, he asked if could take a look WITHOUT CHARGING ME because he's a mechanic and was happy to tell me what was wrong which is why I was towing it in the first place. Because I didn't know for sure what was wrong. Anyway, the car was worth $800 on Craigslist without problems and he informed me that the damage would cost about $500-600. A squirrel ate the electrical wiring and basically totaled the car... That happens?!?! Yes, it does. I had called a mechanic garage before he arrived and told them the wiring was all discombobulated and they quoted me a very similar price if it did end up being the electrical. Need less to say, he didn't have to go out of his way and save us over $100 by not having to take the car into a mechanic shop. He was very trustworthy and I'm beyond thankful that he showed up today. Adam was a major blessing on my mom's tight budget. Thanks Adam! God bless and be with you always!
This place is the best for your audio/video/tint & alarm! Had work done at Mother's, Custom Sounds, and other more advertised businesses, but by far more satisfied with Exteme Auto Toys. After finding this shop, I will never again go anywhere else. The owner Gary is very friendly and knowledgeable. Recently took him my 2013 Tundra and was extremely impressed with the outcome. The Alarm was cheaper than anywhere else (Excalibur), and the sound system installed sounded awesome with no flaws! Not to mention, way less expensive than what I was gonna pay at some other places. On top of everything, he even noticed my truck didn't come with the center speaker on the dash that the upgraded Tundras come with and installed one he had around the shop and didn't even charge me for it! The alarm and system was in result a real clean set up. I had gone a while back to get my mom's car tinted there as well and the results were the same - friendly service, knowledgeable staff, great clean work, and believe it or not, the best prices in town! I give this shop a complete 5 star rating because I would recommend it to anyone with complete confidence that you will be completely satisfied with their work and won't burn a hole in your wallet. Customer for life right here!