12/22/2016All American Chrysler Jeep Dodge of San Angelo
Found a truck on their website with manufacturer, regional, and dealer rebates and incentives totaling $16000. It brought the truck price down to $30000. I walked in, asked for the truck by stock number, test drove it, and said I wanted it. The sales rep got the information for my trade in and turned that in to his manager. I sat there for 40 minutes waiting to hear what they were going to offer me for my trade in. When the sales rep, came back, he said the reason it took so long was that there was a mistake on the website and they were correcting it. The truck I wanted was really $37000. If I checked the website now, it would reflect the correct price. Well, later when I checked the website, it showed an even cheaper price ($27000). A few hours later, the truck was off the website altogether (and a quick trip through the lot showed that it had not been sold). At a minimum, this is blatant incompetence, but I suspect fraudulent business practices: luring people in with false advertisements. A classic bait and switch tactic. A manager couldn't be bothered to come out and apologize or try to explain. The sales rep was dumb founded. I don't appreciate my time being wasted. Definitely steer clear of this dealership.
08/31/2016All American Chrysler Jeep Dodge of San Angelo
Buyer's beware!! Especially the elderly and those with challenged impairments such as Alzheimer's. In the company's transactions of paper-work; forms that had optional boxes for customer's to check were automated and checked off by them instead, without disclosure and specific details. This fraudulent conduct included a warranty that was supposed to be an "extended" warranty, but was a part duplication to an existing warranty and back-dated to gain them benefit, not us! (We cancelled it). The other box checked off indicated "life-time" "free oil changes" charged at $449.00. (We cancelled, yet they had already stolen money up-front). They have also lied about the other service performed on my car and tax amounts. It is sick that they would do this to just about anybody, but even sicker to trick and push paper-work through for signature towards an elderly person exasperated and tending to her husband with Alzheimer's condition(s) at the same time. They are disgraceful! + Dishonest!
03/22/2015All American Chrysler Jeep Dodge of San Angelo
I would definately do business with this companyagain. I am a Dealer in Odessa, Texas. Todd Parkertreated me the utmost respect and in a very timely maner. He was the best salesman I have delt with in many years. I have been a Dealor since 1995 and have many repeat customers and know a good salessman immediately when I talked to him. He was straight forward, respectful, honest and extreamly accomidating in answering questions and above all getting me exactly what I requested. I talked to him Friday morning for the first time, he had the Jeep delivered to my home in Odessa on the condition of a ride & drive, everything was exactly as I wanted. He sent a very nice gentleman. I drove the vehicle & it was everything I had ask for and more. The gentleman that delivered ittook my trade back. I am 68 years old, purchased manyvehicles and never a transaction go so smoothly.I have never even met Todd, but he treated me as if he knew me forever. I reallywas very impressed. He was very knoligeable about the vehicle I wanted to purchace, which I certainlyapprecited. Thank ToddJudy F. LOVE