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By: Jen Y.
Midvalley Animal Clinic
We've been going to this clinic for over 4 years and today I'm very frustrated with them. I feel the vets are nice enough but the people at the front desk are not friendly. They seem to act as if you are bothersome to them (this has been experienced at many visits, not just my one today). My grandma (who cannot drive) asked me to stop and pick up some allergy medication for her dog. She had called earlier in the day to make sure the medication was ready and they confirmed it was. When I got there the office was very crowded. I was told to sign in at the front desk. I asked them if I needed to sign if I was only picking up a medication and they told me "yes, so we know the order you came in." I counted 8 people ahead of me, all with pets on leashes. I sat and waited for a while as every few minutes they called a new person, with their pet, to the back. They were making me wait in the order of arrival to pick up the medication, even behind the people who were waiting to see the vet. This, to me, is very bad customer service. Because I was on a time limit, after 15 minutes I walked out without the medication. I came home and told my grandma that it was time to find a new clinic.
By: Brigid O.
Wasatch Exotic Pet Care
I brought my Quaker parrot in because he had taken ill. I was initially told that the appointment would be considered an emergency visit because all appointments were booked for that day. Upon arriving to the clinic there was a cancellation and I was told that my parrot would be able to take that time slot, so I would not have to pay the $50.00 emergency fee. Due to my pets declining health I ended up euthanizing her. I realized after arriving back home that I had in fact been charged the emergency fee. I called and was told that " all appointments that day were emergency visits". This just didn't make sense because when we first arrived the receptionist announced to the tech that the " emergency bird" was in. It was only later during the visit we were told about the cancellation and that we would not be charged the fee. For me, it's not really about the $50.00 ( I ended up paying $350.00 for an exray etc) it's about customer service. When you are running a business all staff members should be on the same page.
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By: Madeline K.
Wasatch Exotic Pet Care
My partner and I took in our young 5-6 month old rabbit. Dr. Wood was so wonderful. She created an atmosphere of kindness, reassurance, knowledge, and care. We adopted our rabbit from the Humane Society, and he had a scab when we first adopted him that has now healed, we wanted to just come in for a wellness exam to make sure everything was in the clear. Our rabbit Leo is a bit sassy and bites and scratches because he's trying to say he's the head rabbit in the house. Dr. Wood taught us some great techniques to do when your rabbit snips at you. She is very intelligent and knows what she is talking about. She is kind, and filled the room with smiles after what I imagine was a long work day. Thank you Dr. Wood for your help and for taking care of Leo for us! The front office staff was very inviting and friendly too, they seem to be doing very well even though they are in a temporary space while their new space is being built. Also I learned about Oxbow small animal products!
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By: Lori O.
Advanced Veterinary Care
The entire staff at AVC is amazing. Unfortunately our little girl, Renegade, was too Ill and passed away but the doctors and staff did everything possible to try and save her. We stayed at the clinic day and night for 4 days and the staff always made sure to keep us updated on her progress and let us visit with her while she was in intensive care. I loved the transparency and the fact that we could go see her anytime we asked. It was obvious that she had made an impression on everyone there. They allowed us to spend several hours alone with her once she passed and let us take the time we needed to mourn. They were sensitive to our needs when completing the final arrangements and sent us a beautiful planter the day after her passing. Special thanks to Dr. Ravi and Becca and all those that treated our baby while she was there.
By: Susan U.
Dancing Cats Feline Health Center
Dr. Nan and staff have always treated our cats with care and concern as if they were their own. I won't take my cats anywhere else. The level of service and professionalism we receive at Dancing Cats is superior to other vet clinics i had visited in the past. Dr. Nan knows cats and I trust her completely with any situation. She is mindful of cost and always gives us the facts so we can make the best decision for our cats. We've learned so much from her and are better pet owners because of it. I can't imagine a better clinic for my cats. Not only does Dancing Cats specialize in felines, they are all cat lovers and make our kitties feel at home. We appreciate all that Dr. Nan and her staff have done for us. After all these years they are like family!
By: Ryan W.
Dancing Cats Feline Health Center
I have appreciated Dr. Nan and the staff at Dancing Cats. They have been so good to our cat and kept him healthy over the years. I feel confident Dr. Nan will maintain his health as she is very adept at seeing possible health issues in advance. She always gives options for us based on any health condition's priority while keeping our budget in mind. I'm also very impressed in the options of alternative healing , homeopathic and Reiki therapies. Dancing Cats provides a comfortable environment free of dogs and other animals so that our cat can have a visit to the vet as stress free as possible. We love Dancing Cats and recommend them to our friends often. We can't imagine going anywhere else. Thank you Dr. Nan!
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By: cspotrun
Sugar House Veterinary Hospital
I've taken both of my rats to see the doctors at Sugar House and I'm willing to drive all the way from Provo because of their fantastic staff and service. Doctors are incredibly knowledgeable and fantastic to work with. Recently we had a sudden health crisis and they weren't going to get me in until Tuesday (this was Friday) but it was serious and they worked me in immediately and got me all the info and options I needed. I ended up having to put my rat to sleep, but they were so caring and kind about the whole thing--I even got a sympathy card from the whole staff 2 weeks later. I can't say enough good things about everyone at Sugar House!
By: Karen W.
Advanced Veterinary Care
Professional & dedicated doctors and staff. Our wire fox terrier came to them with problems only they could diagnose with their state of the art equipment and highly educated staff. Surgery was the treatment of choice, and he lived a very happy & productive 4+ more years. Prior to the surgery, they disclosed costs, options and choices. They cannot guarantee the outcome in all cases. I would and do recommend them to everyone for quality, professional and compassionate care. We will always consider them the best in the business, and are forever grateful that we found them. Keep up the good work AVC!!!
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By: Brandon S.
Advanced Veterinary Care
This place was great! My dog cut his Achilles tendon and Dr Paul Morgan did an awsome job getting him fixed! He was very helpful with taking the time to really sit down with me and explain to me my options what what I should expect. My dog was a a 1 year old Belgian Malinois that is used for search and rescue. I can't say enough about how well him and his assistance were with everything. This place is a little expensive but you are paying for exactly what you get, a true vet surgeon. I would highly recommend them to anyone! Thanks guys!
By: Misty A.
Advanced Veterinary Care
I would trust anyone at this facility. Most people who say it is all about the money are wrong. I have established very good relationships with the staff and know that they are not about the money. Medical expenses aren't free and if you don't have any money to take care of your pet in case of an emergency, then don't have an animal. It isn't the staff's fault that you are irresponsible and can't afford a pet. Pets are like family and you should put money aside for emergencies just like you would for you or your children.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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