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07/18/2012
By: amalaj435
The Puppy Lounge for Little Dogs
The Puppy lounge is a great place to take dogs under 30 lbs. You can tell that the staff loves them like their own pets. However, they need to work on having better costumer service. The few people that work the front desk needs to be more welcoming. I had specifically asked for a bath for my dogs before I picked them up. The dogs had stayed awhile so they really needed a good wash! The employs didnt see on their charts that they needed a bath so the groomer went home early. The staff that worked the front desk wasn't accommodating or apologetic that they didn't follow through with my request or didn't put it in the calendar for the groomer. I said that "I might be taking my business somewhere else next time" and the staff didn't really care that they were losing my dogs and me as a loyal client. I had been taking my dogs there since they were puppies. My dogs will miss going there. The Puppy Lounge needs to improve their costumer service!!
11/16/2016
By: Super K.
The Puppy Lounge for Little Dogs
The Puppy Lounge is incredible. My vet told me about the Puppy Lounge. When I walked in the door I immediately knew this one would be different. The employees are warm and friendly and clearly love the dogs. They were very helpful and patient with getting Sushi signed in and paperwork completed. The facility is clean, smells great, open and bright. The playroom is huge and has furniture for the dogs to lounge around on. The best part......THE WEBCAM! I can watch Sushi play as I work through the day. It's so great! I leave Sushi often for overnight boarding when I am on the road with work and feel confident that she is loved and cared for. When I drop her off I swear she looks at me and says "BYE MOM" as she jumps out of my arms to run and see her friends. I always feel great leaving her. OH....and the groomer does a great job and always has her ready when I arrive to pick her up. I LOVE THE PUPPY LOUNGE!
06/07/2013
By: suzann.withers
PetSmart
I had to find my receipt so I could get the exact date/time I was there. 5/7/13 at 7:44 PM. This particular time I was SOOOOO impressed by the staff there I just had to write! THIS is what customer service looks like. The young gal who helped me in the area of Replendish feeding and watering bowls was excellent, went above and beyond, and was very pleasant. I felt good after leaving there for quite awhile. I wish other businesses would get a clue about how important customer service is. I will go way out of my way to go somewhere that makes me feel happy. Likewise, I will go way out of my way to avoid a place with lousy customer service. Thanks for a wonderful shopping experience every time I shop there, but especially this time :)
10/05/2016
By: Mm D.
The Puppy Lounge for Little Dogs
Very Pink and Sparkly!!! To say that this is the place to take your right-sized pup is an enormous understatement, you will LOVE these ladies. And they will love your dog. I have two dogs that regularly go to 'camp' at The Puppy Lounge, and they both go hurtling in for their day or fun. I've also boarded with them, and they take wonderful care of my precious dogs. Dogs need to be under 30lb, and shorter than I think 15" at the shoulder. Both mine fit right in. It's very pink and sparkly, and they dress up (the girls, that is) for holidays. I'm always happy leaving Murphy and Molly in their care!
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10/05/2016
By: marshallsif15
The Puppy Lounge for Little Dogs
My name is Sampson. My dad works and had to leave me home alone all day. By the time my dad got home I was bursting with energy and ready to play but he was always exhausted from a full day of work. He wanted a place where he could take me during the day to play, get exercise and make new dog friends. He found The Puppy Lounge. They meet all of my expectations and more. I’m having fun and getting pampered at The Puppy Lounge. Highly recommend! Thanks to The Puppy Lounge! Sampson Tanner, Salt Lake City
10/14/2013
By: Abigail G.
PetSmart
I did not have a good experience I bought a hamster and in three days it died and I did every thing they said it was already sick when I got it you people made me hate your store.
06/27/2014
By: pam.madsen.79
OCD Reefs
They know their business!! Very helpful on every aspect. Only down side is the hours in the store are short due to doing in home services on customer tanks.
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07/20/2012
By: njvibby
Fish 4 U
staff are friendly and extremely helpful. we live quite a distance but its worth the drive. great selection of fish, plants etc
11/06/2014
By: Bunna M.
Petco
i like their tank tops because they are purple
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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