I was very disappointed this time renting from different location in SLC, UT. I usually use downtown are, this time was the airport. I rented a full size SUV and the showed me to a scratched up, dirty Chevy Tahoe. Which would been great minus the filthy inside and outside. Then the ofeed a larger SUV Chevy Suburban which I really didn't want but hey it was a free upgrade. Took it on the freeway to start my drive and the alignment was awful, had to take it back. So then they offered me a afore Expedition and it was not washed or vacuumed.... well by this time I did not want to finaggle any longer so I just took it. I was very happy with this vehicle in the matter that it got me where my family needed to go in comfort. When I returned Patty the Enterprise employee was very nice and fast and listened to my concern of the 3 dirty vehicles, and how much time was waisted. I will probably never rent from the airport location a gain? .
I will be honest, after reading all of these reviews I was very concerned about renting a car from them. I went to pick up the car..the customer service representative was nice and obviously completed all her job requirements. (Offer insurance, upgraded car and fuel) I declined all, not needing to spend the extra money. I went out to get the car. (In which I expected to be crappy and completely over used) and to my surprise got a 2013 elantra, which ran excellent. I kept it for 3 days... took it back late at night (which there is no additional charge for) and paid. No hidden fees or unexpected charges. I have waited to write this review just to make sure my entire deposit came back...and it did. I'm happy with my rental experience and if I need to rent a car again this is definitely the place due to Affordability and quality. Thanks, Fox Rent A Car!!
Enterprise is my "go-to" auto rental company. I am a member of their customer loyalty program. Normally, would give them 5 stars, but this trip I am only offering 3. There was a line of about 8 customers backed up at the desk, and only one attendant on duty. Well, so, I see the "self-serve" machines (like an ATM) there. I figure I will try that. Machine would not read my driver's license.... Okay, so I get back in line. Then, I see another customer using the other machine. It works.... So, I try again, using that alternate machine. Successfully got my reservation called up, I walked out to the garage and was on my way. There were still 7 customers waiting in line..... I will be checking next time to see if this experience is an outlier or a trend.