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My experience with this state and federal funded program has not been helpful. I am currently being prevented from accessing safe, secure affordable housing due to their polices that directly impact people of color. I had to hire a lawyer to advocate on my behalf while I'm appealing my housing denial. I am a single parent and a full time college student who has experienced barriers that are currently being used against me by this company; without any valid reason that justifies the legal requirements stated in their own rental criteria or mandated by the Federal Fair Housing Act. Its unfortunate that I have to fight for my civil liberties with this " non profit company" who claims that their goal is to help people not hinder them; which is a major disservice. Considering the fact that the organizations mission statement asserts that helping families who come from a low income or adverse background is their goal. It seems that equal opportunity is something that is not being regarded for my family, and I when it comes down to it. I'm hoping my lawyer can talk some sense into these people and they end up doing the right thing.
I called them on a Thursday. They told me to call back Monday. I called back Monday and was asked to leave a voicemail for intake. They did not get back to me in "no more than 24 hours" as promised. On Wednesday, the intake coordinator called me back, took my information and told me she would match me to a therapist and call me back "Thursday or Friday". By Monday evening I still had not received a call back. Tuesday morning, they FINALLY called and said, "We told you we'd call you back whether we had any openings or not. Unfortunately we don't."First of all, that's not what was said at all. I was told I was being matched to a therapist and had no idea my time was being wasted.Second... this is a terrible way to treat your new patients. If you have a job or are in school, or ever leave the house, their intake process is absolutely impossible, because it depends on you to be ready to take a call at any moment... for days and days and days.In short, don't waste your time.