11/01/2017Simply Cleaner-St Petersburg
In 55 years of living, I have never been so offended by a person. I told her (the owner) that there was an issue with the rinse cycle and if she would kindly give me a cup of softener and she went off in a tangent telling me that every time I go there I have an issue. Mind you, I thought they liked me and I loved going there, so I had no idea what she was talking about and then it dawned on me, "I am Hispanic and we all look alike so she must be confusing me with someone else". I am always being confused with others and I am never offended, but I am offended by unfounded accusations in conjunction. I thought she went back to get me softener, instead she went to review the video footage to prove I was wrong or lied. Again, "all over a cup of softener. I had been a loyal and faithful patron for 2 years but I will now be going to the newly renovated Lazy Bee on 8465 4th St N. I feel sorry for her friends and family, particularly her kind husband which I am sure has to put up with her horrendous attitude. I don't care what other reviews read, she is despicable.
This is for the brandon location, but could not agree more with the other review for this location. Here is my review: My husband took his Diesel Jacket to be dry cleaned to the Sun Country in Brandon, FL. When we picked it up it looked like it had been tumbled through the washer and dryer. It was faded and completely wrinkled. When we called to resolve the issue, Robin, the front desk lady said to call corporate. It's been 3 months now and an ongoing issue with both owners going back and forth and nothing resolved. They stated that the jacket said wash only, do not dry clean. If so, a phone call would have been nice to ask if we wanted it washed and not dry cleaned. I then got on the phone and called some local dry cleaners, including one in Arizona. They all stated that if they came across a tag and had questions, they would give the client a courtesy call. A courtesy call is something that Sun Country Cleaners did not do. We took the jacket to be Dry Cleaned not washed. We also have not received any compensation for the jacket being dry cleaned. Much less for what the jacket is worth.The one thing this company lacks is customer service and organization. I am highly disappointed in the way they handle business and greatly upset that we have not received any compensation regarding the Diesel jacket. I highly recommend not taking your items to be dry cleaned with Sun Country Cleaners.