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By: Terry J.
Sears Appliance Repair
My fridge was not getting cold enough to freeze the food. The other non-freezing side was fine. Called Sears and they came out the next day. The timer was not working which turns on the fan and the compressor. The part was shipped to me the same day and was installed in the same day. The freezer was still not cold enough, so I called again and someone came out the very next day and found out the compressor was also broken. The part was shipped in a timely manner and the repair person installed it. He also found a copper pipe in the back of my refrigerator that had corrosion and would leak freon. He had a small pipe in his van that would fit and soldered it in place. My old refrigerator runs like new.
By: Doug P.
Sears Appliance Repair
Re: Kenmore 4 door fridge-was not cooling properly.The repair man was great! He needed to come out 2x's, but this 2nd time seems to have been the fix. Very happy with the service and they came when they said they would come.
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By: Minnette H.
Sears Appliance Repair
Excellent service! Was kept informed every step of the way! Service was performed in a very timely and professional manner!
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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