Lies, False Advertisement, Unethical Behavior.I went in to look at a used car. The vehicle's condition was said to be 'very good inside and out.' I got there and it had several large dents, scratches, bald tires, etc. Blatant false advertisement. A price was partially negotiated before showing up and wasn't honored. When the items were brought up to their management I was told that was how they did business. During my several chats and phone calls I was hung up on, called names, and taunted to call a lawyer when I addressed the illegal business practices. As a veteran, I am appalled by my treatment and don't recommend anyone go there.
05/23/2016St. Charles Nissan / Hyundai
I want to share my experience for those like me who feel safer about buying from a dealer. St. Charles Nissan will make you feel extra confident because of their “thorough 30-point inspection.” But when I took my newly purchased pre-owned vehicle to a mechanic, he found significant problems that will cost well over $1,500 to repair. I’m okay with catching up on maintenance, but fluids are checked with any inspection. Why then was my car’s transmission fluid black? The transmission also has a leak. When my mechanic and I spoke to the sales manager at Nissan, it was just past the 30-day lemon law, but he stated even before the 30 days they would have done nothing. So either my vehicle was not checked or the dealer deliberately deceived me, and this is the way they do business. Those are strong words, but you be the judge.
STAY AWAY!Second visit to dealership (sometime 2010): complained of clicking noise. 4/2012: Complained of clicking noise still happening when braking and turning right. Found a hole in my tire which was patched. Still heard click, they said everything was fine.6 or 7/2012: Came in because noise still there. Ended up saying it was a problem, paid money to have it fixed. Drove out of dealership with noise still there- returned and had mechanic come in car to hear it. He heard it as well. Was told that "since you have 61k on your car it's not covered by warranty even though you've had the problem for awhile we can't give you a 100% refund-also because you used a voucher from a class action settlement- we will give you credit instead for you voucher and 50% credit towards cash paid on the service". Was told that Paul, service manager would contact someone from Toyota to look at my car the next month when they came in town.I purchased new tires this last thursday (11/15) and was also inquiring about the issue that started back in April. When I had a June service appt I was told that I would get a call in July about the Toyota rep coming in a looking at my prius....well October rolled around and still no call despite a visit in september to get a quote on tires. On thursday I went in to specifically get tires with Paul (who actually initially misquoted my tires by $75 on the phone- I am glad that I kept the quote that was given to me by Darren). I asked if he ever found when the rep was gong to be in since I had talked to him two weeks earlier and he said that he would call me as soon as he knew when the rep would be in for October and November. Ironically, the rep had just left the building! I couldn't believe it. He said he would call the rep and have him come back. I received a call a few hours later and Paul said "the rep just got her can you come down here". I told him that I would be there as soon as I could and I arrived at the dealership in less than an hour. THE REP HAD LEFT. I was upset and Paul offered to have the mechanic drive my car because when the rep had actually looked and driven my vehicle he could not reproduce the clicking noise. I could no longer hear the noise, but since the mechanic never put his seatbelt on while we were driving it was beeping so loud I am not sure we would have heard through the loud beeping. I paid and left. There was a bunch of yellow markings on the from of my car that were likely secondary from being in the shop, and the mechanic said they forgot to wash the outside. They reassured me it would only take 10 minutes. 30 minutes later I walked outside and asked the guy who was washing my car why it wasn't ready. He replied, " I was told this was a drop-off, Ill finish it now". 15 minutes later I got my car, making a total of 45 minutes. THEY LEFT MY CAR RUNNING THE ENTIRE TIME THROUGH THE CAR WASH FOR 45 MINUTES. My battery indicator had one bar! I can't believe they were going to leave my car running and just wait for me to pick it up that evening. I actually thought I had a painless transaction and then something totally stupid like this happened. The only person there who was helpful was Patrick. He is the one who came forward and said that the Toyota rep was in the building this morning- I don't think Paul was even going to tell me. I also saw him interact with other customers and seemed very honest and upfront. I have given them multiple attempts after filing a complaint with the BBB in 2010 after they actually gave me a different car than what I ordered (the salesman who sold it to me either resigned or was fired). I will NEVER return to this dealer and will be passing the word on about the terrible experience that I have received from them time and time again. An email has already been sent to Toyota about this chronic problem with the customer service here, which is unbelievably poor.