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1.New York International Corp
2 Denallen Dr
Courtney's Heating & Cooling
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I bought an inexpensive kitchen set from them. They were pleasant and the price was fair. When it arrived, though, one of the items was damaged--fairly severe cosmetic damage--on one corner. They proceeded to install it without asking me first, perhaps assuming that I had purchased it that way, since they do sell scratch and dent sometimes. I noticed it just in time before they left! But when I made a comment, the delivery people only remarked first that it wouldn't show, being a back corner, and then that it must have happened en route to my home, and simply suggested I call and ask for a rebate. It turned out the handle on the other item was broken, not easily seen (to be fair) . They did replace it quickly, but ordered the wrong item. In the end, they sent the right one, and were always pleasant. It could be sheer coincidences--3 at once. They are a family business, do have a solid reputation, or so they said, and have been around in the same location for many years. However: I had another appliance needing repair, not one they sold me. They referred me to an allegedly trusted repair shop, one they knew well...which outright lied to me about a repair, and left me with an unrepairable ruined appliance when previously it had needed a repair but could be repaired. When I told Slyman about this, there seemed genuinely surprised, but not perturbed at all: They expressed only mild apology, and said that the shop was usually reliable, but added that they weren't in business together; they'd just given me a name and were sorry I'd had a bad experience. But actually, they DID recommend this repair person as reliable, well known to them and trustworthy, and gave me his card. I took what they said at face value, as a customer should be able to do: You recommend, then you are putting your company's name on the line, too, and if they make your customer unhappy, you should do what needs to be done to restore your good name; even if it's just apologize profusely, yell at your associate business to make good, and (depending on how bad it is) even break association with the other business, maybe add perhaps some other minor thing like a discount on future purchases, or free smaller repair. As it was, a late-model non-working appliance (freon leak) became unrepairable junk (recirculating system destroyed, no longer just leaking!).
We have a downstairs and upstairs, and we notified them that the upstairs one never seemed to cool as well. He checked and that unit had a leak in the coolant line. We decided to replace it after they explained the options with another unit. Installation of new Trane unit, running new lines, increasing size of return vents and putting in duct work for a return in the basement (which we plan to finish off) were included in our price. It also included an Ameren efficiency discount. We have used this company for two years and have always been pleased. They were prompt, and had to return to do the return vent correction (which was the builder’s fault) and all was done in a timely manner and with professionalism. We plan to continue using this company in the future. Member Comments: we were pleased and our upstairs has never been more comfortable. The corrections they have made to our system were spot on. Their professional approach and timeliness were appreciated by us. Two weeks later the temperature was very high, so we really appreciate them finishing in such a prompt manner.
My furnace broke down on a Friday and I had my usual service company come over to repair it. They told me that the furnace was not able to be fixed and their Salesperson came over and quoted me a new system. Wanting a second opinion, I called Averill and they sent over Scott on Saturday to do a Load Calculation and pricing. They were able to decrease the size of the unit and designed a system that qualified for a Laclede Gas and Ameren rebate totaling $720. I was even more surprised they were able to send Jason one of their service man over that day to get me temporary heat so we were comfortable and allow me to wait till the following Tuesday when I had a day off from work. The install crew was just as great. They put drop cloths down on my new carpet and kept me up to date during the installation. You could tell that Mike and Chris were a team that cared about their job and my house. I would defiantly recommend Averill Heating to my family and friends.
I have hired Indoor Comfort Team twice because they offer the two things that I value most: fair pricing and speedy service. Unlike other contractors, Indoor Comfort Team gives you the best price from the get-go: no negotiating necessary. When I call, I get a call back within a few hours and even during busy times never more than 24 hours from my initial call. Indoor Comfort Team is efficient, thorough, and responsive. Another plus is that Indoor Comfort Team will text and email as well as call to keep you in the loop of service appointments as well as to scan and send documents like proof of insurance. Overall, they are a solid company that I would gladly recommend to others and use again myself.
I called Indoor Comfort Team today to schedule an appointment for next week. When I described the problem we're having (in-wall gas unit where pilot light works fine but the heater won't turn on), they explained that I should look for the vent reset button on the upper left-hand side of the unit. Sure enough, that fixed the problem!They could have made over $100 (they charge $108 an hour with a 1-hour minimum) solving this problem next week, but they helped me get heat back today--this shows you the kind of customer-centered, upstanding business they're running! I'm definitely coming back to Indoor Comfort Team if we ever have problems with our heat again.
Indoor Comfort Team was dedication to project success through a collaborative approach is first-rate. They know how to per-plan at the earliest stages of project development and them proficiently execute to achieve the project goals established by the team. Most projects encounter "bumps in the road", some anticipated, some not. Their knowledge of construction runs deep and they often contribute to the issue resolution beyond the electrical scope. Having Indoor Comfort Team as part of your design and construction team adds substantial value not only to the project and the client, but also to the team they work with.
Indoor Comfort Team Electrical employees interact well with our onsite staffing. They are well organized and provide details necessary to coordinate all projects within the given time frame that was established from the start of the project. They have the highest standard of quality, safety and accuracy of all the contractors we have used over the years. The team at Indoor Comfort Team is a very honest group of contractors that will add value to whatever project they work . We have been very pleased with the costs, quality, safety and the effectiveness of each project they have worked on over the years.
my A/C had gone from 70 degrees in the am to 89 degrees in the pm….so needless to say, my place was hot…..I contacted Total Comfort, Emergency Services, since it was after 5 pm……I left my information and within 10 minutes or so, I was contacted……within 15 minutes or so, they were at my door……they were able to figure out the problem and replace the needed part to get my A/C working properly……I was able to use the YP coupon from the back of the directory for the service call……Just want to say I was impressed at how fast I was contacted and how fast the work was taken care of…….they did a good job
I got the heating and cooling system as well as duct work changed by Indoor comfort team and wasextremely pleased by the quality of workman ship I received. Dan, was detailed in his explanations and kept my all little requests. The team kept me updated all across the work and off course the work was finished in timely manner. Pricing was also competitive. I would highly recommend Indoor comfort team to anyone for their heating/cooling requirements. I would say at least get opinion from these guys as I believe they give a very honest opinion of what’s wrong and what needs to be done.
Your serviceman from Indoor Comfort Team spent an hour troubleshooting my air conditioning unit after it stopped working. I was with him the whole time as he explained every technical, diagnostic step he was taking. I’ve dealt with other air conditioning companies in the past, but I can tell that your guys from Indoor Comfort Team really want to take care of people. Finally, an air conditioning company that understands the benefit of word of mouth. I have already referred three people, and they are glad I did! Thanks again.