This was a very unfortunate experience which almost made me decide never to use Enterprise again, after having been a faithful Enterprise Plus member for the last 6 years. I had made reservations for a "large SUV", a couple months in advance for an 12-day road trip with my family. I was told by the reservation agent that the vehicle would have "seating for 7". This was also plainly stated on the reservation confirmation email. Guess I should have called the branch first, because they had different ideas., The pick-up location was at St. Louis Airport Enterprise branch. When I got there to pick up my car, the representative was a sweet young 20-something girl who seemed very helpful. But when she showed me the "large SUV's", it became apparent that none of them would seat 7 passengers. When I challenged this, stating that my reservation confirmation clearly stated "Large SUV... 7 passengers", she told me over and over that "7 passengers is not a guarantee" and "our system is different." WHAT????????? She then told me that if I wanted a 7-passenger vehicle, the only choice was to pay for an upgrade to the Premium SUV size. This was a 12-day reservation. That kind of upgrade is in the triple digits! But when I challenged this, I was only met with "I'm sorry's" and "that's just how our system works." No one there at this branch seemed to see this as a problem. To her credit, this representative offered me her employee discount to drive down the price of the upgrade. Still triple digits. I was over a barrel, there was no way I could make another reservation for that kind of vehicle on the day of, so I paid for the upgrade, asked who I could call to handle the dispute (I was told "The reservation hotline") and left. VERY Unsatisfied. I had no choice. Here's the issue, and this is what I want the folks at the St. Louis branch to hear: "the system" works for people. Not the other way around. If there's a problem with the system, don't stick up for the system, YOU stick up for your customer! I would have gladly stood in that rental parking lot for an hour if need be while someone got on the phone with a manager to fix the problem, but that didn't happen. Instead, I left the lot holding a bill in the triple digits to pay for someone else's mistake. No. That's not acceptable. Never. (Btw, called reservation hotline, no help.)My wife and I have been faithful Enterprise Plus members for the last 6 years. I had almost made up my mind to never use Enterprise again. But there was redemption, and this is why I will still use Enterprise in the future:I dropped the car off at the Farmington, MO branch, within the same "group" as the St. Louis branch, so the location change fee for drop-off was $50 (that's fair.) While dropping off the vehicle, I explained the situation to the branch manager at the Farmington, MO branch. His name was James, and he immediately picked up on why this is a HUGE customer service problem. So he went to bat for me. He got on the phone with the St. Louis branch, and boldly told them that this is their problem and they need to fix it, that this isn't the Enterprise way to leave a customer paying for someone else's error that the company could have easily fixed. He stared them down and got results! The upgrade fee was completely discounted, and I walked away VERY happy. This guy KNOWS his job and went to bat for me, the customer! That's what I'm talking about! From now on, I'm going to the Farmington branch ONLY! Everything else about this whole transaction was great. No problems. Hate that I had to give such a poor review. But this is the kind of experience that requires someone to say something. Get your head in the game, St. Louis branch. I know dealing with the public is tough and you do it all day long out under the hot sun, but commit to work for your customers, not the system. You can do this.
St Louis Car Museum & Sales
So how do I write this in the most objective voice? I guess I am somewhat to blame...I could have gotten on a plane instead of trusting them.I saw a car on EBay that I wanted, a 1976 Triumph TR 5.0. I called St. Louis Car Museum and inquired about the car. Being a first time, novice car collector, I thought I asked plenty of good questions. The car looked great on the website and I loved the details, photos and video.I asked about the condition, being I live in NY and there was no way to fly out and do an onsite inspection, or is there?Having asked all the important questions to my salesman, and I will leave his name out, as I'm guessing it would not have mattered who I was speaking with...my final question was, is everything in working order, and is there anything I should know that I may not have asked. "No, you know everything"Well, long story short, I love the car, its gorgeous, BUT I WAS SOLD A CAR THAT HAS SO MANY PROBLEMS. Im almost done fixing them all...7 weeks and 10K later.Truth is, I would have bought the car anyway, but honest and reasonable expectations regarding issues and repairs make for a more enjoyable purchase I MUST SUGGEST THAT YOU NOT BUY A CAR HERE WITHOUT HAVING A THOROUGH INSPECTION.while I don't expect them to have known that I needed to repair a defunct cylinder, replace the poorly installed head gaskets, replace the master cylinder, repair all 4 brakes. Repair a broken stud on the rear tire hub. Replace and repack the rear axels and hubs. Repair the A/C that does not work. ....and much much more...they did know the A/C was not hooked up at all, there were no dashboard lights, the drivers side mirror was loose, the drivers door gasket was hanging,the drivers door, the trunk and the hood that all were out of line or not operable The radiator was leaking due to a faulty hose installation, and so much more.So, to repeat...love the car...hate the misleading and unfair treatment.BTW...I emailed my salesman soon after getting the car...and he never responded...that's weak. I agreed to buy the car as is, I realize I have no recourse, so why not respond.
Jimmy Kavadas Your Credit Man
I'm a woman, so what...skip to the end if u don't want to hear my yammering....I can't express the anxiety of getting more in debt felt to me after finding out my credit wasn't anywhere near where I thought it was. “All the work I put into to it over the years, didn't amount up to anything;” one salesman quoted. How humiliating & what a bubble burst. With all the other problems that come w/ life (you know the kind coming up all @ once). Buying a car was suppose to be 3 months down the road, saving a good down payment w/ a decent or low APR rate.I came across Jimmy Your Credit Repairman and thought; Hmm??? I was expecting a dealer (you know the kind to sell you, then the sale's over kind of thing when you need the customer service their true come out). Low and behold I found Jimmy's Italian smile sitting across from me, making me feel comfortable. Not pushing the sale on me, really trying to help w/ finding what worked for me. After this (here comes the true colors) Jimmy continued to help beyond the call of financing in sales advising how to build my credit (lowering APR rate) the right, easy, simple & most importantly the cheapest way. Would I go to Jimmy again?? YES of course in a heartbeat, when you find a good man you keep him, RIGHT..
I reserved a minivan on Thanksgiving night and when I got there, there were only 3 vehicles total available and one representative on duty in the office. I realize it was Thanksgiving. Luckily, 1 of the 3 available vehicles was a Suburban because I had 5 other people counting on me to pick up a vehicle that would accommodate our group. The Suburban worked fine from a room standpoint, but it smelled of smoke, needed to be vacuumed and wiped down, used a lot more gas than a minivan, and was difficult for a few guests to get in to the back row because the middle row was a bench and not bucket seats. I also had credits to use for 2 of the 3 days which were applied during the reservation and confirmed by the agent, but upon return was charged the full amount of the rental. The credits were not applied, so I had to call a customer service line to get this fixed. The customer service gentleman did a great job fixing, but it was still a hassle. Everything worked out alright in the end, but the situation wasn't perfect and makes National hard to trust for future use. If that Suburban wasn't there, I don't know what our family would have done for our trip.
had a really good experience purchasing a car from Don Brown Chevrolet. I would have to say that everyone was very warm and friendly. I was help by both Paul DeYoung, who did an AMAZING job with helping me with my vehicle, and he has one of the best personalities ever! Ben Cordia assisted me as well and they made the experience a breeze. I was especially pleased that everything was done in a timely manner. The only complaint I would have is that when I spoke with Ben on the phone, he stated I would be able to get customer cash that would only apply to the vehicle that I was purchasing. I was never offered that. Once I got home, and the excitement from my purchase wore off, I remembered, but it was too late, the deal was done. I would recommend going forward that they not tell people they will do something for them that they have no intention of doing. Overall I was happy and would purchase again, I just would make sure that I don't sign the contract until I receive all verbal agreements.
I rent from this location often. My last 2 experiences have been horrible. On the 2nd to last time I rented here it took 30 minutes before staff members could assist with selecting a car. Decent selection but the cars were dirty on the inside. The last time I rented here( 2weeks ago) Wait time was shorter, but the selection was lacking. Majority of the cars again, were dirty inside, or smelled like wet dogs. After selecting the least dirty car, I noticed right away the handling of the car was off. I don't think they had the proper tires installed on this vehicle, I rented an intermediate size SUV. To add more frustration to an already poor rental experience, while driving on the highway at night, the headlights barely lite up the road. I had to use the highbeams to see anything. On top of that, it started raining. The wipers smeared water across the windshield making it impossible to see. I told this to the staff when returning the vehicle , and they made no attempt to make it right.
Glendale Chrysler Jeep Dodge Ram
I had visited glendale for a specific jeep wrangler, and found they didn't have any on the lot, so told Mike exactly what I was looking for. A few days later I received a call from mike about an 06 wrangler, 6 cylinder, manual transmission, with only 21.6k original miles. The cleanest 06 I've ever seen, and he told me about it as soon as he got to work (the jeep had been there 20 minutes). He sent a video of a walk around while on the phone with me so I had the chance to see it before driving to the dealership. Not that it would have mattered, I was 15 minutes away and would've gone either way, but it was a nice touch. Mike knows his jeeps inside and out, listen to what he have to say! Very personable sales staff, and they will get you what you want. I never new going to a dealership could ever go so well. They're correcting the slanderous nickname "stealership". Kudos ladies and gentlemen of glendale, kudos.