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By: Christy M.
Travel Haus of St. Louis
In this day and age, travel agents are argued to be obsolete with the rise of travel websites. I had never used one before or even really known anyone using one. So, when planning our honeymoon, which would be the biggest vacation of our life, I figured let's look into it and see what it's about. We came across Funjet at a wedding show and found a local agent, Travel Haus!I emailed the office (about a year and a half before our honeymoon) and received a response almost immediately from Mike -- we set up a time to meet in person that week. My fiancé (at the time) and I met with Mike together and we spent a long time talking about what we hope to get out of the vacation, our interests, personalities, etc. It seemed kind of funny to talk that much about ourselves, but there's a method to this he explained -- he was matching us up with the endless number of resorts to see what would be a good match for us. Interestingly, he suggested a resort that I had previously considered in my own researching for honeymoon options. He hit the nail on the head with that and some might ask why go through a travel agent for that if you know the resort you want? Well, after our meeting, I compared prices to his quote and what the hotel would charge and it was the same. We paid no additional costs for the service of a travel agent, yet I believe we got a better value. We upgraded our airline tickets to Funjet to the Front, which was not too expensive, but we realized very valuable -- basically like first class with taking the first class line to check your bags (which after seeing the huge long line of people in the regular line it was worth it!), seated at the front of the plane, and extra leg room. That cost a bit of money, but not much. He also arranged private transfers for us (no charge!), helped us get a free room upgrade, put us on VIP list for priority bagging, connected with the hotel staff to ensure everything was ready for us upon arrival and perfect, and kept an eye on us while we were there to ensure we were enjoying ourselves. All of this was non-invasive but very much appreciated as he was able to do some things in the back end to make our trip bump free/more pleasant. During our process of booking, Mike checked in on us, answered all of my many questions (quickly by the way -- even if out of the country!), helped us through the process of sorting out our options with cost/days of our stay, and more. He really made planning our honeymoon effortless and smooth. It's nice to have someone whose in the business to know what resorts are the ones to go to, how to fix problems if they arise, is responsive, reliable, and so on. We were in great hands and we loved our resort -- it was the perfect honeymoon!Bonus for me is that now my husband has a connection with a travel agent so that he can easily book future trips for us for my birthday or other special occasions (hint, hint) :-)
By: stanf21
Travel Haus of St. Louis
We worked with Gayle at Travelhaus and the working relationship couldn't have been better. We originally planned for a destination wedding going as far as having it booked. However, unexpected health issues for my mother-in-law caused us to have to make drastic changes to our plans resulting in canceling our plans for a destination wedding to instead have locally. But we kept our travel plans with Gayle the same for our honeymoon at the Casita's Royale. While our prioritization was on our family as well as trying to coordinate a wedding, Gayle was on top of letting us know what we needed to do and when. Unfortunately, my mother-in-law passed five days after our wedding but throughout securing the final stages of our trip, Gayle was very compassionate and understanding not to mention accommodating. Simply put, Gayle made everything easy from the beginning to the end. Upon first meeting, she took time to get to know us and got a good feel for our personalities. She was clear and concise about all the details and best of all, everything was delivered as promised. Truthfully, Gayle probably undersold and over-delivered. I'd certainly book another trip with Gayle and furthermore, I'd highly recommend her to anyone considering exotic vacation traveling! Thanks a million Gayle!
By: danaandbrad
Travel Haus of St. Louis
I want to give a big THANK YOU to Kelly Morman at Travel Haus of St Louis!! My husband and I recently had a destination wedding in Mexico and we could not have done it without Kelly! We had family and friends coming from Houston, St Louis, & DC coming in and leaving throughout the week! Kelly was SO great in answering all my questions and working with all of our family and friends to get them the flights and accommodations they needed. I know one of the main reasons I was not a nervous wreck was because I knew Kelly had it all under control. She was so helpful in getting information from the resorts on the details we wanted at the wedding without even seeing the reception area! Everything was absolutely perfect! From the resort, to the decorations, to the photographer, we couldn't have done it without Kelly! Our friends and family are still commenting that was the best wedding they have ever been to, and we have Kelly to thank for making it all happen for us as well as our guests! Thank you so much for making it the wedding of our dreams!
By: betsy.bernard.1
Travel Haus of St. Louis
Travel Haus of St. Louis and Vicki Carlock were amazing! I meet Vicki at the St. Louis Bridal show in 2012. I knew I wanted to have a destination wedding but had no idea how to make it happen. She helped me every step of the way and probably had to answer ten million stupid questions. Every time myself, my now husband, family had a question she was there to answer them for us right away. When we got married (2.15.2013) she helped us to coordinate getting friends and family all over the East Coast and Midwest to Riviera Maya Mexico. NO only that she helped us on deciding what resort would best match what we were wanting for our beach wedding! Everything turned out fabulous and we could not be happier. In fact my husband and I are already looking to book our anniversary trip and I reach out to Vicki to get the ball rolling. She was definitely a great person to work with and always calmed me down when wedding stresses were a little out of control. Thanks Vicki!
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By: jhanagan
Travel Haus of St. Louis
My husband and I got married in front of 22 family/friends at the Iberostar Grand in the Dominican Republic in January 2012. Kym and Mike at Travelhaus were absolutely amazing. Mike sat down with us for about an hour, got to know us and was able to help us choose a resort that would fit us perfectly. When we arrived at Iberostar Grand, I was beyond amazed. I was so happy with the resort Mike helped us choose, everything from the food, to the rooms, to the pool/beach, overhead music in the lobby and the service were superb; the place had our name written all over it. Kym worked with the wedding coordinator at the resort and had nearly all the details about the wedding/reception lined up before we got there. The wedding and reception turned out more beautiful than I ever would have imagined. We will definately be using Travelhaus to book our anniversary getaways and for romantic vacations in the future.
By: mfaquin
Travel Haus of St. Louis
Our youngest daughter always dreamed of having a Beach wedding. I was more than skeptical of trying to arrange a destination wedding to Riviera Maya. We contacted Travel Haus and worked with the most amazing agent named Julie Knaust. She was so detailed orientated, knowledgeable but very pleasant and approchable. We had 45 guests coming from all over the country plus family from Canada. She put all our concerns to rest. The Now Sapphire Resort was breath taking. The staff were all so friendly and professional. The Event Planner Ramon really knew his stuff. A very pleasant young man.When my daughter said, "This wedding was more than I had ever dreamed possible," I really felt I could never thank Julie enough for all her hard work !!!! I would definitely work with Julie at Travel Haus again.
By: joanmcraw
Travel Haus of St. Louis
The Travel Haus is excellent. With all the travel sites out there a lot of people have been moving away from travel agents. I can tell you from experience, when something goes wrong it helps to have someone in your corner. Our flight home from Europe was canceled due to Hurricane Sandy and the airline told us it would be two days before they could get us home. Kelly at Travel Haus came into the office after hours and found a flight that got us back home the same day our original flight. Kelly spent hours working the back channels to get these flights changed. If we went at this alone we would have spent hours on hold and paid by cell charges the minute. We have been pleased with all our experience booking through Travel Haus, but this one demonstrated their true value.
By: Terri W.
Travel Haus of St. Louis
If you need someone to plan a great vacation to an awesome place contact Julie Knaust from Travel Haus of St. Louis. She has booked several vacations for us and has not steered us wrong . We contact her about a vacation and she sends us several places for us to choose from that is in our price range!!!! WE have always had a nonstop flight to our location. She takes care of our transportation to and from the airport and resort. She makes sure we have the best room the place has to offer!!! AND best of all the resort has always been top notch! We just got back from Fiesta Americana Condesa. I can't say enough wonderful things about this place. The service from the waiters and the entertainment staff were exceptional. Thanks Julie! for another wonderful vacation!
By: Amy B.
Travel Haus of St. Louis
A special thanks to Teresa Brumfield at Travel Haus! Teresa was absolutely wonderful to work with and made planning our honeymoon a breeze. She was very knowledgeable, took into consideration what we wanted and how much we could afford, and made planning every last detail stress free. We had a slight hiccup with our flight being delayed but Teresa stepped in to help us out even while being out of the office! We are so extremely thankful for her amazing customer service. After we arrived at our destination, everything was perfect. We have absolutely no complaints about anything and had the time of our lives. We are definitely going back to St. Lucia/the Caribbean again and we will most definitely book through Travel Haus and Teresa! Thank you so much!
By: heather.thornton.1441
Travel Haus of St. Louis
I worked with Kelly Brazill to plan my wedding in Jamaica. The funny thing is, I never use travel agents....but my family wanted me to use one so that they could set up payment arrangements. Can you imagine how upset and embarrassed I was when only one of them used the agent?! Even though most of my guests booked on their own, Kelly continued to treat me like a VIP. She saved me from completely losing my mind when my original location didn't work out a few months before the wedding. She called the resort and wedding coordinator on my behalf to get answers for me. She helped me pick out accessories and details for my wedding. She was always attentive and supportive. I felt like she cared about me and my wedding and that really made all the difference.

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