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11/18/2014
By: Andrew K.
Roto-Rooter Plumbing & Drain Services
My experience with Roto-Rooter was amazing! I scheduled my appointment using their online form during my lunch break at work. It was really easy. I was able to pick a same day appointment and select a timeframe that was convenient for me; unlike other service companies that tell you a 4-6 hour timeframe which seemingly always end up being at the least convenient time… I got an email confirmation with my appointment details and even a 30 minute courtesy call from their customer service informing me my technician was on his way. My technician, Walter, was extremely polite and friendly upon arriving at my house (Seven Hills, Ohio). He quickly assessed the issue, explained the solution and drew up an estimate. I was shocked at how competitive the price was (I had gotten quotes from some other local plumbers) and that he could do the work right on the spot. They even honored a coupon I printed from their website! Within less than an hour, Walter had the issue resolved! They offered various forms of payments which is nice to have and even guaranteed their work for 6 months. I was even more impressed to find out that Walter had already worked a full shift and that he took my job last minute to help backfill with some delays. Dedication! Overall, my experience with Roto-Rooter was extremely pleasant. Convenient, great customer service, competitive prices, efficient solutions and a high level of professionalism all around. I would highly recommend using them for all your plumbing needs.
01/29/2015
By: Elveeta M.
Roto-Rooter Plumbing & Drain Services
Had a back up problem in December right before the holidays. Eric was very helpful and even gave me credit for a coupon I did not have. Did not purchase the enzyme flush he recommended because of Christmas. Surprised to discover i had a nother problem yesterday after my 30 day warranty had expired by about 15 days!! Jon worked that out wit the office and I was delighted "no charge". Becasue they were unsure of the solution to my problem he ordered a tech to come and take pictures of the sewer. NO CHARGE! In the past I have paid for this service. So along comes Tim Huff. Mr. wikipedia!! Not only did he find the problem and resolve. He gave me a forecast as to what may future problems will be and also maintenance solutions in the meantime. Advise on my walk way too! I learned SO MUCH from Tim! Gues what/ No charge! You know I bought the enzme treatment from them and this is the FIRST review I have ever written!! ROTO ROOTER STL NORTH are MY PEOPLE!! Elveeeta Macon
05/07/2013
By: patc818
Roto-Rooter Plumbing & Drain Services
My main sewer line and shower in the basement backed up. There was water & sewer mess all over. I called one place and they said they could come at 7:00 p.m. but there would be an extra charge for after hours. I called Roto-Rooter and they said someone would be there within 2-3 hours and they would call before they came. It wasn't long before Carl called and said he would be at the house within 30 minutes. Carl came and explained that he would have to clean out the pipe in the front yard going to the house and out to the street. He cleaned everything out and said there were roots in the way. Carl was a very nice and pleasant man. I would call Roto-Rooter again.
06/22/2014
By: Sara C.
Roto-Rooter Plumbing & Drain Services
We made a reservation online for service on Saturday morning (Town & Country, MO) - after our sewer line in the basement backed up late Friday. I was a little frustrated that the estimated service time was 10am to 1pm; but the dispatcher was very patient and kind with me. Justin (tech #3455) arrived at the estimated time and was very professional. He quickly assessed the situation and got to work quickly. I had to leave my home unexpectedly and when I came back he had resolved the problem, walked me through what he had done and quickly processed payment so I could go on about our Saturday. We will definitely use Roto-Router again!
01/08/2015
By: Curt C.
Roto-Rooter Plumbing & Drain Services
Had a sewer back up New Years eve. Roto Rooter was able to come out rather quickly. I had Jason as a tech. He was able to remove my soft clog. 2days later it backed up again. Called Roto Rooter back out because they have a 60 day guarantee. Again they came quickly but this time my tech was Tim. Tim seemed a little more knowledgeable and ran a camera down my pipe to look for additional problems. They are very timely and stuck to their 60 day guarantee. My only issue is the up charges like the 159.00 charge to add an extra 50 feet to the snake to reach my clog. Seems outrageously high. Other then that decent experience.
11/14/2013
By: dmoore1213
Roto-Rooter Plumbing & Drain Services
Weve had some problems with roots in the pipes. My husband thought he could clear them himself. So after a trip to a rental store and a discussion with the clerk, he decided it was well worth the extra money to pay for a professional. He couldn't have been more right. The tech was able to clear the ball of roots in about an hour versus what probably would have been an all day job because the roots were 58ft down. He was in and out and definitely worth the money. Spend a little now vs a whole lot later if we had rented the tool and something went wrong. I will definitely be going there for future needs.
09/06/2012
By: lesalupostewart
Roto-Rooter Plumbing & Drain Services
I called Roto-Rooter for a back up of our main sewer line. The plumber, Mike (from either the Brentwood office or the St. Louis Hanley Industrial Court office) arrived earlier than what I was told--just 1 1/2 hours after I called. After I explained the issue I was having, he told me what the options were and how much everything would cost. He answered all my questions and was courteous and pleasant.I really appreciate that they also take care of sending your paperwork to St. Louis County for their Lateral Line Repair Program, since part of my line will need to be replaced.
03/25/2014
By: Cara S.
Merlo Plumbing Co Inc
I am extremely grateful for the wonderful service I received! Mark in the service department in particular went above and beyond to provide some of the most outstanding customer service I have ever received. He demostrated patience, maximum effort to answer my questions and solve my problem, and followed up to ensure my problem was solved. His dedication and kindness has renewed my faith in others and was needed at a time when little had been going my way. I can whole heartedly recommend this company for your plumbing needs. Mark and Merlo Plumbing are top notch!
02/24/2017
By: Sue S.
William G Cocos Plumbing Co
We have used Cocos Plumbing for 2 pretty large Plumbing jobs and we were completely satisfied. The timeliness, professionalism and the entire experience was as pleasant as a big plumbing job can be. Bill came to look at both job prior to the work, discussed with us what would be done and wrote up the estimate (which was spot on). He came by during the jobs and checked on the progress. We were very pleased. Jason did most of the work on both jobs and he a great job. He was friendly yet professional. Cocos Plumbing will be who we call whenever we have a plumbing issue.
11/18/2014
By: Carol B.
Roto-Rooter Plumbing & Drain Services
From the time I called, I was impressed with the service. The person, Karen who answered the phone and set up the appointment cared to work with me to set up a time for service. I then received an email to let me know about when to expect them. Then I got a call about a 1/2 hour before. Glenn Roeder was my service person. He asked me questions before starting, so he could provide the correct service and offered answers and tips afterward. All done in a courteous and professional manner. Very impressed and I would recommend them highly!
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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