I have been seeing Rachel for 2 years and twice now they have burned me. Once my boyfriend pre paid for an appointment as a gift and they tried to have someone else do my nails after my boyfriend specifically made an appointment with my lady. Then, this past week I called the day before to make an appointment and when I went in the next day, they said my name wasn't in the books so Rachel couldn't do my nails. I needed to come back later. I live 20 minutes away and when I call to make an appointment I would expect to be gotten in some way or another. My schedule isn't at the disposal of the business and to be treated like I'm not a regular customer and not feel welcome every time I go in there--NO THANKS! I'll spend a few extra dollars and go to Bello Salon where they do an awesome job, better color selection, less rushing, and I always feel welcome!!
I tried to give this place a chance since they are a local business. I went numerous times and my gel or powder nails just didn't last more than a few days. 3-4 I also received pedicures and walked out with dry looking feet and sloppy polish. The last gel manicure by the manager Hanah was so bad I went in two days later for her to remove it. I was thick and already lifting at the cuticle. She removed the gel and did nothing to try and make things right. I asked her for a refund (since I had already spent around $600 on nails etc. since their opening. She said she would have the manager contact me. After a number of calls to her finally after 2 weeks the manager T called me and said no refund because the nail girls are on commission. He did not offer anything to make it right. In addition to poor quality, when Hanah does nails she is also answer questions, answering the phone and managing the business. As a result, don't plan on getting nails and toes in less than 2 hours. I also brought that issue to the manager T's attention and he said they are still figuring out staffing and that is why she has to do other things. Well sorry, but my time is also important - and staffing issues aren't my problem. Save yourself time, money and get a decent manicure somewhere else. Don't go to TD Nail Spa in Yorkshire plaza.
This was the most awful experience I have ever had. I planned to bring my bridesmaids, sister, mother, etc. for my wedding this past May 6th. Not only was the staff rude, despite countless emails to set up appointments, they did not remember our appointments and were annoyed they had to accommodate us. They made my flower girl cry telling her to "shhh," waving a hand in her face when she was talking to me. They did a terrible job, and than on top of that, charged a fortune. They called me "brideszilla," once I called the manager to let him know how mortified I was. Not to mention, I had to then get my nails redone afterwards....TERRIBLE! STAY AWAY!