Joyce Factory Direct
Storm Windows & Doors
2068 Concourse Dr, Saint Louis, MO 63146
- Mon - Fri
9:00 am - 5:00 pm
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We ordered this fence in July and it's still unfinished in January.
We have been being harassed by Joyce Factory Direct for fencing that is incomplete, installed Incorrectly, and damaged.
We have been in contact with this company since our purchase date on July 2nd, 2016.
We were promised in our contracts that our fence would be installed within 30 days of purchase and that we would receive exactly what was offered by the sales associate, Korey Vanderbrook.
Since that time, construction did not start until the latter part of September after many attempts to contact this company.
There have been multiple times that this company has delayed construction, installed fencing incorrectly, verbally abused us on the phone and contractors who threatened us in person, and ultimately did not produce or install what we ordered in our contract.
The company's production coordinator, Misti Webb, has promised us on several occasions that she would make sure that the owner, who she claims is named Steve Townzen, would contact us with a discount or with the product that we ordered.
To this day, we still have not heard from the owner, Steve Townzen.
However, we have been threatened in person, by phone call, and by voicemail that we would be sued for non-payment and also a lien on our property, even though the fencing is not what we ordered and the parts are incomplete and damaged.
We have multiple emails, multiple photos, call logs, witness from our neighbors, and text messages from Misti Webb of Joyce Factory Direct stating that she would fix this issue and get back with us with a resolution.
We are still waiting. We have taken off work multiple times in order to be home for the construction team that has not showed up on many occasions.
This construction team has also come to our property without our permission on days we were not home.
We've paid a deposit by credit card of $1,815.
We're in the process of disputing through the Attorney General's Consumer Complaints.
We talked to four companies and then ran into Joyce Factory Direct of St.Louis at our home show. We had then come out and quote windows and siding for our house. The sales guy was so friendly and helpful. They were around the same price as everyone else but their products were much better. The installation crews were wonderful. Very friendly and clean. I am glad we ran I to them at that show. I highly recommend them.
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