Mia Sorella in Saint Louis, MO with Reviews - YP.com
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11/12/2017
By: Morgan P.
Salon Joy
Several miscommunications on the stylists part. I was very kind & empathetic because I knew the stylist had good intentions, but you can only be misinformed so many times when paying your bill at the end that the info you’re receiving is incorrect again. The owner acts sweet, but has a different side to her. My stylist charged me more than normal for a service on my last visit & very kindly, I said, why is it so much higher this time? The stylist is unsure & charges me the price I’ve paid in the past. I get home & see 4 missed calls from the salon, a voicemail from the owner demanding I come back to the salon immediately along with several texts from the owner telling me she is waiting for me to come back to settle my bill & when should she expect me, with screenshots prices. I call & I’m greeted by a not so friendly Eraka (the owner) telling me prices are clear & that I need to comeback & pay her. I paid the same amount I’ve paid to get my roots done & she acts surprised saying, you only had your roots done? I said yes, just roots & can hear her say to my stylist, you said she got an all over color & then says, She told me you had all over color. I said it’s crazy that she just treated me like this without even talking with me first to find out all the information. It shows that she never believed that my stylist was giving me wrong info if she’s not going to take 2 secs to call & talk to me to figure out what was happening, before demanding more payment. It made me feel very uncomfortable & embarrassed. She told me that from a mom to a mom I should be more understanding of the way she just treated me!! I told her I am very understanding & I understand mistakes happen, obviously I kept coming back to support the salon even after the miscommunications. I didn’t expect anything from her, but perhaps an I’m sorry about all this, or maybe my stylist reach out to apologize for yet another miscommunication, but I got nothing.
10/17/2017
By: Allissa H.
Hairgasm Stl
Had dark brown hair. Went in for highlights (balayage technique). Macayla turned me blonde. Asked her to add dark pieces back in and tone. Instead she toned and turned it green/gray. Paid someone else to fix what she couldn’t. Apparently, she was more than “accommodating” because she wanted to try and fix it after 2 failed attempts. I can’t trust you a 3rd time which eliminates a future visit for me, so a discounted price isn’t optional. And somehow it was my fault that she couldn’t formulate and section off a proper balayage!
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10/12/2017
By: Katherine Y.
Royal Day Spa
Awesome massage, really relaxing. Ladies here are really helpful and friendly. I will come back soon!
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10/11/2017
By: Penwah C.
Nail Envy
I seriously wish i could give them no stars! They lack customer service skills and definitely do not understand how to problem solve basic problems. I really should have taken the hint when i was asked to come back the next day. When they were checking me out, i asked them to run my debit as credit. It was this huge ordeal that pretty much made me look like i was trying to steal something. The lady kept asking me over and over again if i had another card. Are you seriously kidding me? I keep telling you the same answer over and over. Then she basically tells me that i didnt have the money in my account. Umm how would you know what i do and dont have in the account? Your employee got me locked out of my card. Not my fault.
10/07/2017
By: Joi T.
Klippers Barber And Beauty Salon
Some of the best barbers and stylists in St. Louis Mo... great customer service friendly environment where all ages and ethnicities are welcomed
09/21/2017
By: brianelaine
Lucky Nails
Took the girlfriend and the service was very professional and they all seem like nice happy people. we both got pedicures and she got a manicure.
09/12/2017
By: Carol G.
Victor's Hair Salon
So glad to have found Victor in Tower Grove South! He knows me, my personality, my hair and what I like and don't like.
08/16/2017
By: Jessica M.
Polished Nails & Spa
Saw a Wednesday special for 40% off all wax services so scheduled an underarm wax. It was an awful experience! The wax she used didn't actually remove any of my hair so she started plucking each hair out with tweezers! When it was time to pay she tried charging me for a completely different service-that cost more- and couldn't correctly calculate the 40% off. After I took my phone out to show her the math and my actual total, she grabbed my card out of my hand and ran it. Never going there again!!
08/04/2017
By: Samantha H.
Performance Salon & Spa
Avoid this place and owner at all costs. She doesn't pay her bills, then complains that she was charged late fees. She ripped off a service-disabled Veteran for pete's sake! I would never give my money to a person like this. Shame on her.
08/03/2017
By: Sondra W.
V Nail & Spa
I have been seeing Rachel for 2 years and twice now they have burned me. Once my boyfriend pre paid for an appointment as a gift and they tried to have someone else do my nails after my boyfriend specifically made an appointment with my lady. Then, this past week I called the day before to make an appointment and when I went in the next day, they said my name wasn't in the books so Rachel couldn't do my nails. I needed to come back later. I live 20 minutes away and when I call to make an appointment I would expect to be gotten in some way or another. My schedule isn't at the disposal of the business and to be treated like I'm not a regular customer and not feel welcome every time I go in there--NO THANKS! I'll spend a few extra dollars and go to Bello Salon where they do an awesome job, better color selection, less rushing, and I always feel welcome!!

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