Several miscommunications on the stylists part. I was very kind & empathetic because I knew the stylist had good intentions, but you can only be misinformed so many times when paying your bill at the end that the info you’re receiving is incorrect again. The owner acts sweet, but has a different side to her. My stylist charged me more than normal for a service on my last visit & very kindly, I said, why is it so much higher this time? The stylist is unsure & charges me the price I’ve paid in the past. I get home & see 4 missed calls from the salon, a voicemail from the owner demanding I come back to the salon immediately along with several texts from the owner telling me she is waiting for me to come back to settle my bill & when should she expect me, with screenshots prices. I call & I’m greeted by a not so friendly Eraka (the owner) telling me prices are clear & that I need to comeback & pay her. I paid the same amount I’ve paid to get my roots done & she acts surprised saying, you only had your roots done? I said yes, just roots & can hear her say to my stylist, you said she got an all over color & then says, She told me you had all over color. I said it’s crazy that she just treated me like this without even talking with me first to find out all the information. It shows that she never believed that my stylist was giving me wrong info if she’s not going to take 2 secs to call & talk to me to figure out what was happening, before demanding more payment. It made me feel very uncomfortable & embarrassed. She told me that from a mom to a mom I should be more understanding of the way she just treated me!! I told her I am very understanding & I understand mistakes happen, obviously I kept coming back to support the salon even after the miscommunications. I didn’t expect anything from her, but perhaps an I’m sorry about all this, or maybe my stylist reach out to apologize for yet another miscommunication, but I got nothing.
I have been seeing Rachel for 2 years and twice now they have burned me. Once my boyfriend pre paid for an appointment as a gift and they tried to have someone else do my nails after my boyfriend specifically made an appointment with my lady. Then, this past week I called the day before to make an appointment and when I went in the next day, they said my name wasn't in the books so Rachel couldn't do my nails. I needed to come back later. I live 20 minutes away and when I call to make an appointment I would expect to be gotten in some way or another. My schedule isn't at the disposal of the business and to be treated like I'm not a regular customer and not feel welcome every time I go in there--NO THANKS! I'll spend a few extra dollars and go to Bello Salon where they do an awesome job, better color selection, less rushing, and I always feel welcome!!