Though I'm sure the dry-cleaning service is outstanding, "Alterations" is printed in bold text on their front window and their "alterations" are less than desirable. Maybe it isn't necessarily the unsuccessful alteration that put a bad taste in my mouth, but more so the lack of customer service I experienced. I told the gentleman at the front desk I wanted my pants hemmed so I tried on a pair. He folded up one leg and, without measuring the other, decided that would work. When one pair of pants came back with two legs at two different lengths, he refused to fix the issue. He said he sends them off to a tailor and if I wanted them fixed, I would have to pay another $15. He also would not give me the name of the tailor. He finally told me the tailor is run out of someone's home and I could not have the address. To be clear, he did not measure the pants on each leg individually and when they came back hemmed incorrectly, he refused to help. I paid for a service, did not get what I paid for, and am now eating the cost. Thanks Globe Cleaners. If I could give you zero stars, I would.
05/01/2017Central West End Cleaners
This place is awful!! PLEASE do not take your clothes here! I took my dress here a few weeks ago, and when I got it back, pieces of the dress were missing. 23 grommets "fell off" of the dress during the dry cleaning process, and the remaining ones were scratched down to the metal (no longer their original gold color). When I asked the owner about it, he said he did not know where the grommets are, and that it is the dress manufacturer's fault (even though the tag says to have it professionally dry cleaned-this is a $134 Calvin Klein dress, so it is of pretty good quality). I argued that my dress was in perfect condition until I brought it to his store. He said the dress is clean, so his service was "okay". Every time I asked to be compensated for the damaged (and no longer wearable) dress, he said, "I don't understand". I went back to his store multiple times, with different people explaining the situation, and he still claimed there was nothing he could do. I was hoping to be compensated for the dress, but would have settled for the price of grommets (since I would have to buy some if I were to try and fix the dress). I would have even been happy if he saved the grommets/found them in the washing machine and gave them back to me! But no, he apparently lost 23 quarter-sized pieces of metal. I am a very unhappy customer, especially since my dress came on a hanger with a tag that said, "We love our customers!" If that were true, then why don't you take responsibility for your mistake with my dress? Or at least treat us with respect and act like you care about the fact that you ruined a dress! Dry cleaners are supposed to return garments in better condition than when they received them, not worse!! Save yourself the hassle, please!