Due to a job promotion, I was relocated to the St. Louis Area in October 2012. Not knowing anything really about the area, other than the Arch and the Cardinals, I sought out professional advice in locating housing for my family. I am a single father of two girls, ages 15 and 12. We were staying in an extended stay hotel until we found a home. I am very picky. I wanted to ensure my family would be in a solid home, in a safe neighborhood, and my girls would be in a good school district. Like everyone else, I searched Craigslist and realized there was so my listings to choose from, too many in fact. (If that make sense) I came across a home that had the amenities I actually liked. I called the number and spoke to a lovely woman at Rent Source who gave me the details about the house. She told me she had other homes similar, amenities wise, to the home I was looking at, and that I could come to her office or visit their website and view the homes. I went to her office on Natural Bridge and within 10 minutes or so I had a listing of 14 homes to choose from, all exactly what I was looking for…3 Bedrooms, in North County, under $900.00. My daughters and I looked at all the properties in four days. We narrowed our options to just one of the homes and then chose to go to the Rent Source website and get an updated set of options to look at the next day. We had an additional 4 homes to look at. The following day, in about three hours, we had walked through the additional homes. What we found was we loved one of the homes that day and could really see ourselves living there for a long time. We negotiated our lease terms with a very cooperative landlord and started moving in two days later. That was almost three weeks ago. We have painted a few walls, moved our furniture in and really made this place our home.I must say, I am not the type of person who takes the time to write a review of a business I use, lord knows with all shopping we do every month for groceries, household goods, clothes and so on I would spend every waking moment typing. However, I just wanted everyone to know that my experience with Rent Source on Natural Bridge was fantastic. I would highly recommend them to anyone seriously looking to make a good informed decision on a home for their family.
After living here for a year I'd have to say there are definite pros and cons. The pros are the neighbors and maintenance staff are friendly and it is very centrally located. That is pretty much the end of the pros. The management has a snotty attitude, and poor communication skills. Haven't seen her here until recently and I am thoroughly unimpressed by the way she presents herself. They present any issue as all encompassing and leave threatening letters on your door when you have not committed the offense, under the reasoning that it is required by the DOH. The floors and ceilings are thin and you hear pretty much everything through the oven and bathroom ventilation. They will tell you the appliances are fully updated, once again not the case. Maybe in some apartments, but it wasn't so in mine. The floors in my hallway are uneven, the doors have a half inch of space open on the bottom, The entrance into the building is secured, but you don't get a code just a keybob and must let any visitors in by walking to the door. It is quite the pain when ordering delivery. My neighbors are sorry to see me go, I was sorry to go until I had a conversation with management today about having to go. Like I said very snotty with a poor attitude. My advice find somewhere else to live.
Front Door STL is truly an amazing place to live. My friends and I signed our lease last year (renewed lease for another year) and to this day, I have had zero complaints with them. Whenever I need to make a maintenance request, it is always addressed in a timely fashion. I live in the Theresa Park Lofts and it is wonderful how they took an old school and transformed it into a modern living space for all sorts. The apartment is equipped with a fitness center, surveillance cameras everywhere, washer/dryer in each apartment and so much more. The staff are super friendly and relate to students and/or families so well. They always make sure that the property is kept clean which is a plus for me because I hate clutter. Another perk about FrontDoor is that I can pay my rent online and request maintenance fixes there, as well. Overall, I would recommend FrontDoor to friends, co-workers, and incoming SLU students because I enjoy where I live and I believe other people should get a chance to experience what I've gotten to experience.
A few months back, during 2 days of heavy rain, my bedroom ceiling collapsed. Wet insulation, plaster and water all over my bed and floor. It happened on a Sunday afternoon, so luck was on my side this didn't happen in the middle of the night. Seeing there is no manager OR maintenance person on site, there was nothing I could do until Monday morning. Maintenance was pretty quick to fix it..............I thought. Tonight, heavy rain again. The ceiling sprung a leak just to the right where it had collapsed before. Being a late Friday night, I fear nothing can be done until Monday. I also do not want to chance sleeping in there until it's fixed. No telling how bad it is. I have to make this my last lease here. I can't take this much longer. I have lived here for a long, long time and would have rated this place much higher when I first moved here. It's been a slow decline ever since. Having no manager or maintenance on site is inexcusable and is my main reason I cannot renew my lease.
I'm honestly really surprised to see a few bad reviews for FrontDoor, as I have nothing but really nice things to say about them. I'm a student at WashU School of Medicine and I have been living in The Grove for the past two years, and I just renewed my lease for yet another year. They have always treated me with extreme courtesy and have responded to any service requests incredibly fast (They even come change my light bulbs!). Paying rent is online and easy. I have a in unit washer and dryer, dishwasher, central air and all the amenities my classmates that live in the CWE are jealous at a fraction of the price they pay. All in all, I haven't had a single problem with the management or hidden fees like some claim here. I'm truly happy and looking forward to another year in The Grove with FrontDoor!