07/20/2017Apple Saint Louis Galleria
I'm only giving one star because zero isn't an option. My iPhone 6 had a bend in it from being kept in my FRONT pocket at work with no unusual impacts or anything to it. I did my research online and found that you can take it into the store (because this is a pretty common issue, right?) and they will determine whether you purposely bent it and fix/replace it if you didn't purposely attempt to bend your phone. After waiting an hour and a half, the technician rudely walked up to me and asked, "Testing the strength, eh?" in the most snide tone you can imagine. I told him what had happened and he informed me that it would be $299 to fix my phone. Obviously, I was upset. Clearly, with all of these phones bending under average conditions, there is something WRONG with the manufacturing of the phones. I asked to speak with the supervisor and they both told me that "There was no way that extent of damage was done under normal wear and tear." So apparently, I'm lying to apple about the 0.5-1.0 degree bend in my phone that inexplicably happened on a normal day in my front pocket. Where is the research that Apple has conducted to say what degree of bend is "normal wear and tear" and what is "accidental damage?" This accusation coupled with their rude, snide demeanor and unwillingness to listen to my story to actually help with my issue had my walking out of the store absolutely fuming. Before you hate on Apple too much though, I called their customer service hotline an hour later, and they were SO SWEET and allowed me to lodge my complaint about the service at Galleria AND solved my issue to my satisfaction. I am extremely pleased with how helpful and attentive they were on the phone. So basically, if you have an issue like this, stay away from St. Louis Galleria!On the other hand, while we were waiting at the Galleria, we listened to an extremely nice man with long hair and a beard train a couple on how to use their new iPhones and he seemed wonderful. :)
Absolutely horrible customer service following the frying of two computers within one days based on cord purchases from this store. Store manager, Kyle, is a complete ass who is nothing but condescending and unhelpful even when presented with the fact Best Buy was at fault for our "devices" failing. We received no type of apology only that they werent liable. Staff need to be trained on what the correct accessories are for such expensive items, Kyle needs to be fired, and the whole store just needs to be sucked up by amazon, at least their customer service via internet is better than yours.