On May 4th, 2017 my husband and I purchased the sofa sectional (special order) and we were told to wait for delivery for approx 3-4 months. The sales associate specified that it would arrive late August - early September. Today is September 26th, 2017 and when I called to verify when the sectional would be delivered I was told that the container is still not ready and the date of delivery moved to December.I contacted the manager Mr. Parson and he said that they never promise anything - they give the best estimate possible on arrival dates and usually it’s 4-6 months for special orders. Besides, special order can’t be canceled. It’s very convenient for the company situation - there is no documentation with estimated date of delivery, so now I’m stuck with them and can’t do much about it.I was waiting patiently the whole time just to learn that the House of Denmark cannot fulfill the obligation to deliver the furniture on time. This is false promise to customers. Simple calculation shows that just in few days it will be 5 months from the date of purchase. And there is no guarantee that my order will be delivered even in December. During my 5 month wait, nobody ever called me with an update about the delay. This is unfortunate, but I had to literally wait until all of St Louis area decides to buy from them. I could buy online easily and delivery time would be much less than half-year. But I decided to support local business and now suffering from it. The only compensation that was offered for me is delivery fee waiver ($105). That’s funny amount comparing to the total cost of my order (almost 5k).To potential customers: Shop online or elsewhere in stores that can communicate expectations, deliver on time and resolve customer issues fairly. If still decided to shop with them - try to avoid making a special order unless totally necessary. In our case House of Denmark in St. Louis failed to provide quality service. Too bad for them, they just lost a customer.
01/20/2016Weekends Only, Inc. Corporate Office
So, Safeware, the company that provides the furniture/electronics protection plans for Weekends Only can frigg off!Their receptionists have a slick way of asking you about your claim. Therefore, the customer ends up saying something that causes the receptionist to be able to say that they can't fulfill the claim. I called about 2 weeks ago and spoke with a receptionist who told me that she would send me an email letting me know where I could send photos of the stains on my couch. This was so that I could have someone come out and clean them, as part of the plan coverage.Originally I told them that the stains were due to pet damage, which is covered under their protection plan. This is flyer that was given to me, by weekends Only to let me know what the protection plan covers. I was given this flyer before I made the decision to purchase the plan. This flyer is deceiving. At the time you are purchasing the furniture, you are given the flyer, yet have no way of knowing that there are exclusions as to whether or not you're Furniture damage is eligible to be considered a claim and repaired, or cleaned.As a customer of this protection plan all you see is that the flyer is advertising the plan covers all stains, pet damage, accidental damage and that they are covered. Period!After receiving an email that had no link as to where I send my photos to, I called Safewear and asked them where I should send my photos. Safeware sends me a second email letting me know where I can send them to, so I send the photos. Several days later, today, I receive a call from a Safeway representative, asking me about "the stains" and "what is going on with them". I told the representative about the initial pet damage and also said that there were some other stains due to the holidays and food being served near the couch.The receptionist totally disregarded my original claim of pet damage and told me that she could not follow through, on the claim because of the multiple stains accumulated over time. I told her that originally, I had put in a claim for pet damage, meaning pet's bodily fluid. Not to get too in depth about it but my dog uses the couch like I use my bed and it is dirty, it has stains.What the representative was arguing is that it wasn't one specific occasion, that caused the pet damage and that it happened 2 weeks ago. Now, I understand what this receptionist is saying. I also know that the flyer that was given to me does not say anything about terms and conditions. It does tell you to go visit online their website if you need service.So, I visited:my.safeware.com/weekends onlyThere was only information to make a claim and nothing on the terms and conditions, or the full coverage details of the protection plan.I then search for Safeware's main website...nothing!I then call Safeware and ask how a customer is supposed to receive the terms and conditions of their protection plan. The Safeware representative told me that the Wednesday after the product was purchased, at weekends only, is when the terms and conditions should have been processed and sent out, only to be received a few days later. She also stated that most of the term and conditions information is sent out via email after the product was purchased. I received neither and have recently re-checked my emails to make sure.This company is very sketchy and not worth the hassle. Definitely not worth the money that I paid.
10/24/2014Weekends Only, Inc. Corporate Office
Unfortunately, I can't give them a zero rating. I bought a leather sofa, which developed spotty patches. They took months to return to calls, months to return to emails. Claimed it it couldn't be repaired (it can), lied to the BBB that a rep fm Guardsman came to my house, (other lies as well) wanted me to buy something else from them. Anyone heard "don't throw good $ after bad?"