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08/14/2016
By: Sharon S.
Sears Appliance Repair
My initial service call went smoothly, technician diagnosed the problem, ordered part & set another appointment. A week later a 2nd repairman came & installed the part, I had to ask him if the water dispenser was now working, he checked with my prompting. Several hours later an error message came up on my refrigerator. I immediately called and was told by call center I could not make an appointment since the system had not been updated. Next morning at 0800 I call again and spent over 50 minutes trying to get an appointment that fit into my schedule.A third repairman came out and immediately saw that a portion of the electrical board that was replaced had not been plugged in. Four to five days later my refrigerator is not functioning properly, (initial compliant).First repairman came out again this week and identified that the door was 'off' thus refrigerator did not recognize that door was closed. He repaired it, for now. First negative experience with this company.
09/23/2016
By: T W.
Sears Appliance Repair
The technician was good. My complaint is that their first appt opening was 31 days (!). Prior to that it was 17 days. He fixed my riding mower after he came 17 days later. I used it once & something else broke, had to wait 31 days until he could come back!! That's ridiculous! In 7 weeks I was able to mow 1 time. Had to hire a company to mow our three acres two times while we waited for Sears.
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07/24/2016
By: Richard W.
Sears Appliance Repair
The service man was very professional and ID'd the problem quickly. Had to order the part needed, which arrived on my doorstep, soon thereafter.Repair went quickly and the equipment is back in good running condition. This is a Schwinn excercycle and the cost of the service warranty was well worth it.
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08/05/2016
By: Eric E.
Sears Appliance Repair
The folks at Sears have had my business for decades. Their service is unmatched and I rarely have issues with setting an appointment and getting my issue resolved the first time. They'll continue to have my family's business for years to come!
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03/25/2016
By: Jim I.
Sears Appliance Repair
The technician found the problem quickly and ordered the part. The second technician installed it in no time. Both were courteous and professional. Just like the old days at Sears.
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09/22/2016
By: Abby S.
Sears Appliance Repair
Experienced and professional. Sears service has never disappointed me. Because I have used their service agreements I have been able to keep my appliances for many years.
05/03/2017
By: Bonnie walker W.
Sears Appliance Repair
Disappointed that my stove too old to repair my problem. Have to go buy another stove. Repairman was very friendly and did all he could.
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02/07/2016
By: Robert F.
Sears Appliance Repair
Great! Mike did a great job! He was fast and careful.Why do you need more? Our range is still working!
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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