02/18/2016Edwards Carpet & Floor Centers
Very poor quality carpet, pad is NOT the best in the industry. Installation was not great. Worst of all they DO NOT STAND BEHIND THEIR PRODUCTS. Quality - we had stains in the stain proof carpet. We called several times for them to come out and take a look. Finally someone came out. First they asked what kind of vacuum we use. We have a great vacuum. He told us we had to have the carpet professionally cleaned THREE times before they would do anything. So we did that, spending several hundred dollars. After approximately three months we asked them check the carpet again. After several, five or more calls, and a bunch of excuses and runaround they finally sent out a rep from Mohawk. He did a test two weeks ago and said it would be three days and Edwards would have the results. Three calls later and finally the came back saying they will NOT stand behind their product. WOW.Also the wear on the carpet is awful. We've only had the carpet for less than 3 1/2 years and the carpet shows wear marks by the door especially. The pad - they say the pad is the best in the industry. This is installed on plywood and it feels like they left the pad out. We had another company install similar carpet in our basement on concrete floor and that is way more comfortable than what we had Edwards install in our bedrooms.As for the installation, I had to bend the tacks on the tack strip in the doorway. Please go somewhere else for your carpet.( if we get a satisfactory outcome I will take this review down. )
DON'T GO HERE! 7/6/2012 My husband went to Tile Source after it was recommended by our contractor. He picked out a marble with the Sales Clerk Jenny and general manager Woody. Jenny and Woody discussed the marble being purchased and contacted the supplier directly to reserve the marble on display. Woody filled out the invoice on their letter head writing the square footage of the marble to be purchased, item #, price per square foot, tax amount, total, and “All Sales Final” at the bottom of the invoice. He paid for it in full with our credit card. Tile Source did not have the marble in stock at the 2605 Hanley location, but said they would get the order processed and the product would be in the store by Tuesday. He asked if he could pick up the material directly from the supplier as he wanted to finish his project this weekend. Woody called the supplier and let them know my husband was on my way to pick it up. He made my way to ISC Surfaces (Dielman Industrial Drive) to pick up the marble and signed for the material at the front desk. While he was waiting for the material to be brought up front, the woman at counter got a phone call. He could tell she was talking about me but did not understand the situation. She then handed me the phone. It was Woody from Tile Source. He asked for our credit card number again. Without asking why my husband gave it to him along with the expiration date and 3 digit code on the back. He then told my husband that the marble was mismarked at the store and they were crediting our account and they could not sell it to him. He left in dismay.I went to see Woody the manager about an hour after the incident and the Owner Michael Torno the following day to discuss the incident as we feel the transaction they authorized should have been honored. They were unwilling to do so. The entire incident was a very questionable business practice by Tile Source with the authorized transaction and unauthorized return of the material my husband purchased. We would not recommend this store based on the way they chose to handle a business mishap with a customer. !