09/04/2013Bracken's Auto Tech & Tires Inc
You may not remember us, but we sure remember you. This summer, we left our home here in La Habra, California, to go to a family reunion in the Black Hills in South Dakota. We were driving my “baby”; a 1991 GMC ½ ton pickup which had always been dependable and which I love to drive.About halfway between Las Vegas and Mesquite, the transmission got crazy on us and we managed to limp into your place. You were very busy but told us if we could come back the next morning you would look at it. We were hoping for something relatively simple like the governor, but no such luck. The transmission needed to be replaced. Fortunately, you had one in stock that fit in our truck. Although it was very expensive to do, your price was better than what we would have paid at the dealership or here at home. I don’t know whether you two sensed our discouragement and that’s why you worked so hard and fast, or whether you are just naturally kind people, but Saturday was amazing. I have worked in car dealerships and done some mechanic work so he had a good idea of how long it should take to replace a transmission. You told us to be there by 8:00am and Jerry said he should be able to start work on the truck by 9:00am. We were told to call back at noon to see how it was going.I thought it would take probably 5-6 hours to do so we were prepared to spend most of the day in St. George. We debated whether to turn around and go home or continue on and arrive a day late. We decided to go on as this was an important reunion in my family. You can imagine how amazed we were to check with you at noon to find the truck completely finished! I still don’t know how you guys did it, but we were VERY impressed. Not just by the work you did, but also by your attitude and the way you made us feel you are honest people. Honesty is a blessing to find in today’s world. Since we left, my “baby” has taken us to the Black Hills and all though them, brought us back home by a different route, and has safely taken us through the desert. We took it to our mechanic when we got home and had it checked out like you told us to and everything is working fine. We haven’t forgotten your kindness and the effort you both took to get us back on the road quickly and safely. Thank you again.
02/19/2015Bracken's Auto Tech & Tires Inc
I was on my way through St. George when I suddenly realized I had a flat tire. I called AAA, who sent me a person from Bracken's Auto Tech & Tire. The eta for arrival was 25 minutes, and he arrived within 15. He of course recommended his place for a new tire, which he said would have them as low as $80. I shopped around, and prices were between $120 - $180 for my tire! I went to Bracken's. The lady at the desk was super calm, and friendly. She checked to see if they had my particular tire there, and they did. $80! What made the experience even better was that they took it in immediately, and it was done in less than 1/2 hour. I highly recommend Bracken's Auto Tech & Tire!
01/12/2015Bracken's Auto Tech & Tires Inc
Our RV suffered a tire blowout on the way into St. George, and it was late in the day. Roadside Assistance put us in touch with Bracken's, who showed up in no time at all to change our tire and make a recommendation for overnight RV facilities. The next morning, their sales person did an outstanding job of evaluating the remaining tires, which resulted in a new set of rear-axle tires at a fair price. We had no further tire problems on the entire trip, thanks to Bracken's excellent service.