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12/10/2014
By: Barbara S.
Total Access Urgent Care
My husband was very ill (coughing, lost hearing, weak) and his daughters checked internet for urgent care since this was a Saturday. The two close to us had bad reviews and yours had all 5 stars. We were taken care of immediately, in and out with x-ray in 30 minutes with diagnosis of pneumonia. Was happy there was a real doctor there (Dr. Spire) and all 4 people we interacted with were kind and helpful, answering all questions. Have already recommended it to several and am so happy we have found a place to go on Saturday and Sunday and after hours. Was surprised they called us 3 days later to follow up. You could not find a better urgent care facility.
12/11/2014
By: Dianne G.
Total Access Urgent Care
This is a great addition to the St. Charles area! Beautiful new facility, the entire staff was friendly, courteous, and most important, professional. I felt I was in excellent hands. Ericka put me in a room immediately (I WAS lucky go on a slow day), asked questions, and took x-rays carefully with regard to my pain. Dr. Graves set my mind at ease after examining me (I had been knocked to the ground when hit by a car in a parking lot), gave me an RX for pain and a list of further instructions. I am happy to have this close-to-home urgent-care center for ALL future needs !!! Thanks to all.
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03/31/2016
By: Dani V.
Total Access Urgent Care
I have been to several different urgent care facilities in my life, and I can honestly say that this is the best I have ever been to. Not only were they kind, caring, and professional; but not having insurance was not a problem. They were willing to work with me to make sure I got the care that I needed without worrying about how I would pay for it all. They did all of the necessary tests and treatments and allowed me to do a payment plan. The staff and doctors were incredible and I would continue to use this service as well as refer my friends and family if they need care.
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08/15/2016
By: Dana R.
Total Access Urgent Care
Heard about this office through a co-worker - so glad I went here. I absolutely love this office. I have been here a few times now and each visit has been amazing. Each doctor I have had has been awesome. They are very compassionate, take their time to listen, professional, and an important thing for me is that I am a self pay patient - they are very understanding and don't push any extra tests on me. From the time you walk in to the time you leave the office it is just one amazing experience after another. I highly recommend them.
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08/19/2015
By: Felieta B.
Total Access Urgent Care
I visited this urgent care for the first time. The girl at the desk was very friendly and the nurse, Blair, that initiated my visit was equally as friendly. The doctor came in shortly, assessed my symptoms, told me what was wrong and asked if I wanted him to give me a prescription or just give me the medicine before I left. I was so very thankful that I didn't need to make another stop! The whole process was very convenient, fast, and much more hospitable than if I'd gone to my own doctor. I would recommend this urgent care!
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02/16/2017
By: Wendy E.
Total Access Urgent Care
From walking in the front door and out again, FANTASTIC! All employees had off the charts soft skills. They made me feel important. Everyone I saw made eye contact, smiled & greeted me like I was the only one there. Best of all, they got me in & out super fast and extreanly satisfied. I thought it was wonderful they are a one stop shop, including prescriptions! The only issue was cost of the prescriptions. They don't use insurance scrip coverage. I will definitely go there when I need to! Thanks to all the staff, YOU ROCK!
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07/17/2015
By: Barbara V.
Total Access Urgent Care
I hurt my wrist at work and since it was a new job I didn't want to take off. I went to Urgent Care on my lunch break (I get an hour lunch) and was back to work only 10 minutes late. They took x-rays and found I had a sprang wrist so they put it in a brace. I had an ear ache also so they took a look at my ear and I had an ear infection, so they gave me a shot for my ear. I'm still in the brace but my ear is fine now. They were very efficient and thorough. Very nice people also. Thank you
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07/12/2016
By: Dallen G.
Total Access Urgent Care
I was out of town in this area and looked up Urgent Care offices near me and saw what great reviews Total Access received. Called to see what kind of wait time there was and even from the phone call, could see why they receive such great reviews. Everyone was super friendly, helpful, and extremely knowledgeable. It was by far the best experience I've ever had at any Urgent Care facility and I wish they were located where I live!
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03/19/2017
By: Katie M.
Total Access Urgent Care
This was my third visit to Total Access and I had a wonderful experience like always! The wait times are always almost nonexistent, the staff is compassionate and caring, and the medical expertise is top notch. I wanted to especially recognize Amber the EMT that did my initial history, vital signs, etc. She was so kind and I felt like she was truly invested in making sure that I felt better! You couldn't have found a better employee
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04/25/2016
By: Tami G.
Total Access Urgent Care
We had learned about Total Access Urgent Care through a girl scout tour. We were educated about all the different injuries and illness's they can help with treating without the long wait of the ER. We recently had our first visit for an injury and were very satisfied with every part of our visit from the moment we walked in the door. I highly recommend Total Access Urgent Care.
Tips & Advices
Under most health insurance plans, urgent care visits will require a copay that is usually less expensive than emergency room visits, but more expensive than standard doctor visits - around $120 on average. Urgent care staff do not have much information regarding individual coverage, so be prepared and check with your insurance provider to understand costs.
It is common for urgent care physicians to recommend follow-up treatment after an initial visit. Most commonly, patients will be asked to return to the clinic or their primary care doctor if symptoms get worse or do not improve in a certain amount of time. Patients might be referred to a specialist for treatment of more complex conditions. Or patients may simply be given a few basic tips for recovering at home. In any case, patients should follow the doctor’s advice regarding next treatment steps.
If needed, urgent care doctors can prescribe medication to treat conditions. This may include antibiotics for an infection or pain medication for a broken bone. Be sure to follow the doctor’s instructions for taking these medicines.
Be sure to explain your symptoms to physicians in as much detail as possible. Note when or where the symptoms first appeared if possible. Inform urgent care staff of any medical conditions you may have, all allergies, and all medications you are currently taking. Also be sure to bring proper forms of identification, and any health insurance cards/information to help process your visit.
You should be able to find a 24-hour urgent care clinic by searching online resources such as yellowpages.com. Be sure the location is included in your health plan network before visiting.

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