Enterprise Rent A Car Locations & Hours Near Saint Charles, IL - YP.com
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03/29/2015
By: Arnie H.
Avis Rent A Car
Very bad experience. We reserved a truck and furniture pads for a small move. When we got there they didn't have any furniture pads and also didn't have the truck that we reserved but gave a bigger one. We had to scramble to find pads and the truck had some warning lights on the dash. We were told that they were no problem and that the truck was just due for service. The truck broke down have way through the move and we limped back at 30 mph. We tried calling for assistance and just got transferred around between mainly none English specking people and were changed full boat for the rental. The attitude was sorry we can't help you. I would NEVER rent from them again.
10/05/2012
By: jasoneads31
Avis Rent A Car
Very unhelpful. They said they had the vehicle I reserved there waiting for me 18 hours before I was to pick it up. When I get there they tell me no we never had it and we have only a smaller vehicle that they charged me the larger vehicle price for. I asked if another rental might have one I could drive to and get, and their answer was no take it or leave it. They didn't even make an attempt to look for me. Then after talking to Avis customer service they agreed that was wrong and promised me a refund of some the cost, well I never saw that either. Terrible service from all ends.
Tips & Advices
Although special insurance isn’t always legally required for a moving truck, all auto insurance providers and moving specialists suggest you buy the special policy from the moving truck company. This is because most auto insurance policies have exclusions for covering vans and trucks over a certain size, and also because auto insurance will not cover the personal property inside a moving truck.
In order to drive a rented moving truck, a person must be on the rental agreement. Just as with rental cars, getting another driver put on your rental truck agreement may carry an additional fee per day.
Moving truck rental cost does not include the fuel cost. Make sure to find out from the rental company if there is anything to know about the type of gas the truck requires, as well as the location of the gas tank.
The rules about moving trucks and weigh stations vary somewhat by state. Some states do not require trucks to stop if the occupants are doing a personal move, not commercial moves. Others require all commercial trucks to stop, regardless of what they’re calling. When in doubt, stop.
Yes, pets are allowed in some moving trucks. However, all moving companies clearly state that renters should not put pets in the cargo area, and that pets should be in a transport carrier or properly harnessed for everyone’s safety. Moving truck rental companies all have clearly posted pet transport safety tips that you should review before moving day.

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