06/17/2017Motel 6 Sacramento - Old Sacramento North
2.0 star rating 6/17/2017I have stayed here numerous of times. Its a basic motel an the staff is cool HOWEVER this last reservation I made, I didnt even get to stay because Jenny, the girl at the front desk messes up my reservations. I called to see if it was possible to change my reservation to 1 night instead of two and what would be the rate IF I changed the reservation now, since I had to check in that same day and could not make changes online. Instead of her checking the rate, she changes my reservation to 1 night and tells me the rate. I tell her no I will stay with my original reservations. She then tells me she changed the reservation and cant change it back. Im pissed because now it goes up to the weekend rates when I secured the weekly low rate. She didnt try to resolve the issue to say let me take your number and talk to my supervisor to see what we can do since I messed this up for you. She just kept asking you can still come at the higher rate. So now Im screwed for the weekend. They are normally on point however, this time Jenny messed up and I am not happy. Wont be going back.
10/22/2016Towneplace Suites Sacramento Cal Expo
Stayed one night at this hotel with my son. We were attending the Car Show at Cal Expo nearby. We needed an ADA room, and got one that was absolutely perfect! There was no shower chair, but when I called the front desk, they brought us one right away! The staff was very helpful and friendly - The room was great - and the free breakfast was delicious! Only one drawback, and I know it's something that the hotel can't control - numerous times during the night a train came by, tooting it's horn what seemed like excessively. A good night's sleep (in a very comfortable bed) would have made it a perfect experience - next time, we'll bring ear plugs!