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By: Tiffani E.
Parkway Animal Hospital
These negative reviews about Parkway, doc, and his staff are complete BS. I wouldn't trust anyone else with my FOUR dogs. The entire staff is always so friendly to me, so willing to help, and goes well above what is required by their job. I have not ONCE seen any of them use their cell phones, especially doc. For all I know, he doesn't even carry a cell phone on him when he is working. I say this with complete confidence as I've been there often with my four dogs and have taken rescue dogs there or paid for friends to get their pets checked out by doc because right trust him so much. Furthermore, I've had several emergencies after hours due to unique medical conditions with two of my dogs, and each time, Dr Smith has called me back multiple times to check on my pet and given me excellent advice. He truly saved my dogs' lives those nights. I'm heartbroken and disgusted by these untrue reviews because these reviews come from people with obviously limited knowledge and experience with Parkway animal hospital, yet their "voices" still get to be heard, despite the lack of truth. Oh, and one more thing, as far as Dr. Smith's wife acting like she knows everything and being rude... That couldn't be further from the truth. In fact, I've always been quite impressed by her professionalism and the way she defers to doc about all decisions. She isn't the type that will let you stand there and make demands or be rude, but come on, as an adult, you couldn't behave that way anyway, so kudos to her for putting her foot down. She is a wonderful, caring, funny, person and I look forward to seeing her when I visit the clinic. "haters gonna hate," but I'm sure as hell going to tell the truth.
By: Ane C.
Parkway Animal Hospital
I'm completely shocked by the bad reviews on here! I've been a client since Dr. H passed away and through the disastrous "theft" of the clinic from that short, mean dr. Since Dr. Smith has been there, I've been nothing but pleased. Yes, owning a pet is expensive, but he has always taken the time to explain what he's doing and why. If you can't afford to take care of your animal, maybe you shouldn't have one. They aren't toys. He does have a lot of different employees because he likes the pre-vet students to understand what they're getting into, as my own daughter has job shadowed there for school. The employees are friendly to everyone that I've seen. His wife is easy to talk to and will answer questions if she can. If she can't, she's not afraid to tell you that that's a question for the doctor. I have never seen him text or answer his phone in the room. The whole staff uses their phones for calculations of medications I've been told, so maybe you bad reviewers should ask questions before jumping to conclusions. The facility is the cleanest I've ever seen, even more so than my old vet before he passed. They will give you a tour of the facility any time, which tells me there's nothing to hide from the clients. I absolutely love Dr. Smith and Parkway now!
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By: Rweverett ..
Parkway Animal Hospital
I have never had the opportunity to meet Dr. Smith, his wife, Jenn or the staff at Parkway, but I make this review without any reservations whatsoever. They have helped my daughter with her 4 dogs since she's lived in Russellville and I would trust their Veterinary Services with any of my dogs and can't think of a reason not to. The entire staff, especially Dr. Smith, his wife, and Jenn have went above and beyond each time our daughter has needed them and their services. They are understanding as can be, with those of us who believe our animals are our family. Thanks Dr. Smith and staff for always taking excellent care of our daughter and making her feel like a valued customer, not to mention the dogs feel like Kings & a Queen!
By: Kayla F.
Parkway Animal Hospital
Dr.Smith and his staff are wonderful, there have been several times that he has worked with us in ways I never expected! My cat got tick fever and I took him up there worried I wouldn't have enough to save him, I had told the receptionist how much I had and they did everything possible and let me take him home instead of requiring him to shay overnight and didn't go over what I had. It was amazing to see such concern for me and my cat. (He did make it too!) The assistants know my dog by name and are so sweet!They are so honest, and helpful!
By: Jay M.
Parkway Animal Hospital
I Have used PAH for many years, starting with Dr. Henderson. This is a wonderful clinic with wonderful staff all around. Dr. Smith is a great vet. Unfortunately, I had to find another vet (also wonderful) due to one thing: pricing. I Have multiple animals & take excellent care of them... They get regular vet care & have their entire lives. I'm Just unable to afford the prices from medication to services at this clinic any longer. Aside from the high prices, this is a great clinic with friendly staff & a super nice doctor.
By: doggimom
Southwind Animal Hospital
I looked just about everywhere for a vet once I moved here. I came to see Dr. Key at Southwind, and I could not be happier with the friendliness, clenliness (sp?) and how much they take time to explain everything (and I can understand it!) My dog, Sophie loves to go there and her bladder infection has not come back! I am trying to get all my friends to take their animals there!
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By: Randy Y.
Parkway Animal Hospital
we trust the care our two puppy children and our 5 cats to these guys. And as far as his wife not being a vet, well she's married to one so that's good enough for us. The staff have always treated us and our pets very well. Great group of people.
By: sami_smith
Southwind Animal Hospital
I was so excited to find this place and Dr. Key! I was super impressed with everything, from the greeting when I walked in the door, to the aftercare instructions when my baby Siggy came home. I am referring everyone I meet to Southwind!!!
By: amartin_iv
Arkansas Animal Care Clinic
When other veterinarians required my dog to be in a muzzle, Dr Spencer handled him without a problem. She is great with all the dogs. Have been using her for about 5 years now.
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By: Karen L.
Parkway Animal Hospital
We had to go here to put our 14 year old family dog to sleep. So courteous, empathetic and professional. Took the comfort of our dog and family into consideration.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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