Penske Truck Rental Locations & Hours Near Round Rock, TX -
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By: Rebecca L.
Armstrong Transportation Services
If I could give no stars, I would. Everything about this move was awful. No communication, horrible customer service, massive delay in arrival, terrible packing, major broken items, etc. Only two packers arrived late on 8-3 to pack 2,000 square feet and left early that day. The same two came back late the next day - Mark the main packer and his assistant. Mark was a dirt dumb redneck who should be fired - or elected to Congress. His packing was so sloppy and thoughtless and he was impossible to communicate with. Mark and his assistant left on the afternoon of 8-4 with half the house unloaded and said another team would be coming by to load the trucks. No one came, and after several calls to Valisha the useless moving coordinator we gave up and went to the airport in Dallas for an early morning flight. My husband came back the next day, 8-5, and another team of loaders showed up but had no idea what they were supposed to do. The second set of incompetents had to re-pack and seal up some of the boxes Mark the moron neglected to do. Several days went by with no communication from Armstrong. On August 7th I finally got in touch with Valisha who said our things were sitting in storage and could not be loaded because Scott Bankston, the salesman, underestimated our weight by thousands of pounds, and apparently the company only has one truck that can accommodate a 2,000 square foot house. She promised they would meet our delivery deadline of 8-17 and acknowledged that Mark the packing idiot was a problem but did not offer to do anything for us. Scott the salesman told me that same day that he underbid to get our business and was unaware the company did not have a truck large enough to move us. Our things did not arrive until 8-21, meaning we were without our belongings for 2 weeks. Not only did they miss our delivery window, the refused to reimburse our expenses beyond the $100 per diem specified in the contract. Upon unpacking, we were shocked to see that items had literally been thrown in boxes with no padding or thought to how best to arrange them. Loose coffee grounds, broken ceramic casserole dishes, bent books - I could go on. A picture from my daughter's wall was folded in half and stuffed in a box and now it's ruined. Another picture was not wrapped or padded at all. A ceramic keepsake from her babyhood was unpadded and arrived broken. My daughter's dresser and hutch arrived broken and cracked beyond usage or repair as did her toy chest that I made for her when she was a baby. Amy Cortez, who has the ironic title of customer service manager, was also no help and was rude and dismissive of our very real complaints. Armstrong is ill equipped to handle a cross-country move, is staffed by incompetent, uncaring people who have no idea what their co-workers are promising on their behalf and contracts with packers and loaders who are abysmally unprofessional and downright stupid. We've filed a claim for damages and may take the company to arbitration if we are unsatisfied with the results. DO NOT entrust your belongings to Armstrong.
By: teewill
OMG!!! I absolutely love Speedy Move!!! They came in gathered all my belongings and were out in a matter of minutes! They even beat me to my new living location! I would use them again for sure! A million times over! Definitely 10+ Stars!!
By: rdelino
I will never move my own stuff again. Chris and his team were prompt and professional and took special care with my furniture. I was really impressed!
By: wesschmitz
Colin and the crew were amazing!!! Moving has never been so easy. I always want to move my own belongings so they aren't damaged, however, now that I've used these guys, I will never move myself again! They were referred to me and for good reason. I WILL refer them to everyone I know! Thank you Colin for a great moving experience - moving has never been so much fun haha. You guys rock!!
By: benvcedarpark
These guys exceeded any expectations I had for a moving company. I was getting quotes from other moving companies - who were stating that our move would take between 7-7.5 hours, adding up to close to $800. These guys were in and out, disassembled and assembled everything, in THREE HOURS AND FORTY FIVE MINUTES! It was amazing - I've moved 4 times in the last 8 years (thankfully this will be the last move), but if I could give more than FIVE stars, I would. Shane and his crew are top notch. Don't fall for other moving companies quoting ridiculous "time estimates" for their movers - these guys we cautious with everything just like anyone else, but they HUSTLED - with everything! You'd be missing out (and wasting money) not to at least inquire about them. All the reviews speak for themselves!
By: mlauram
I just used Speedy Move to move mom out of her apartment. I can tell you it was a very positive experience. Colin, Shane and crew were very professional, and fast! they arrived on time and finished on schedule. Very Organized. I will definitely be using this company again and highly recommend them. Price was excellent!!
By: jackie.watersreed
Colin, Chris, and Chris were great. I could not have asked for a better experience. These guys were quick and did a great job. They showed up on time and even moved my stuff from one storage unit to another, and did it all for a reasonable price. I will definately recommend them to my friends and will be using them next time I move.
By: borojr
These guys saved my life. I'm barely a month past back surgery and my dad is nearly 80. No way we could have done the work. The other movers I had scheduled a month in advance were late, then after I called to check on their status they never showed or called back and wouldn't take my calls.Colin and Chris showed up in less than 30 minutes and got the job done in about 2 hours, including moving a piano upstairs! I will definitely turn to them first any and every time I need to hire moving in the future.
By: banaestes
Holy cow!!!! Colin was the nicest, efficient, and fastest working person ever and takes the time to make sure your items get moved the proper way. It took, what I would have considered a 5 hour job of unloading our stuff, into a 2 hour job and I felt tremendously grateful for his work ethics. This guy takes no breaks and is serious about customer care. If you choose not too go with this company, you are throwing away time and money!!!!!I was amazed at the rate of speed he works at and NONE of our items were damaged in the process. We will be moving soon into a house from our storage unit, and you can bet that this company will be first on my list. It totally takes the hassle of moving and the stress out of your life. There is not much more that I can say other than, "It's a shame that other people waste their money on other companies when they should have called these guys". I will recommend this company too anyone that is thinking about moving. I usually don't write reviews but, these guys deserve ever bit of praise for a job well done. I will be contacting you as soon as we are going to move into our house in the next six months and schedule an appointment for your services!Thanks Speedy Move for a terrific experience!!!A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
By: axiom82
Speedy Move did an excellent job in a remarkablely short amount of time. They were polite, hard-working, and even set up our car tow. I highly recommend Speedy Move!
Tips & Advices
Yes, it’s best to empty drawers, wardrobes and chests before a move. Items always get knocked around a bit, and doors can fly open even if they’ve been taped. In fact, more often than not, movers will want to remove the drawers from a dresser--or disassemble the wardrobe to be more space-efficient.
Yes, it is customary to tip movers, but the amount varies widely. For full-service moves, a 5 percent tip is suggested, although, for extra service, some people go up to 10 percent . For small local movers, you can give each mover $10 for a few-hour job, or $20-$40 for jobs that take longer.
A bill of lading is the legal contract for the move. It provides a detailed receipt, in addition to a contract between the client and the mover. It authorizes the mover to transport the goods from one specific point to another, and it outlines the exact scope of services, with cost breakdown for those services. It also provides an itemized list of the inventory, and carrier liability protection for each declared item. Finally, it specifies the payment arrangement. Make sure to go over your itemized list extremely carefully before finalizing the paperwork--and get a copy of the full document. A good mover will go over everything on the bill of lading with the customer.
There are several items that moving companies will not move – those items will be listed on a document as “non-allowables.” These items typically fall in three categories: perishables, sentimental/personal items, and hazardous material. Perishables are food and plants. Sentimental/personal value is up to the client to decide, but usually includes jewelry, medical and dental records, personal paperwork, valuables and collectibles. Hazardous material is the tricky category, since it includes a lot of everyday items found in the garage, garden or kitchen. For example, cleaning liquids and pesticides both are considered non-allowable by many companies. Some go so far as to disallow nail polish and batteries.
A binding estimate means that the moving company cannot charge more than the stated amount, though they can lower the final bill if the scope of the job was smaller than expected. A non-binding moving estimate is more likely to wind up costing more than expected, since the movers can increase their rates for unforeseen variables like stairs, “long carry” and materials.

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