Hh Gregg in Round Rock, TX with Reviews - YP.com
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11/04/2014
By: Sharon S.
Cellular World
This store practices deceptive sales practices. I purchased a new phone for my daughter and clearly stated that I didn't want to be on a contract. The sales rep told me that I can purchase a phone on a program that wasn't tied to a contract so I began that process with her for that phone. She then told me I get a samsung tablet for free and for no monthly charges. 3 weeks later I get my first bill since this change and sure enough there are $83 in charges for the tablet on that bill. Note - it's past the 14 day return policy period so I'm outside the official refund period now. I called into ATT and then found out that not only are there charges for this tablet now but I find out it's also on a 2 year contract!!! They wouldn't credit me the charges and get me out of the contract and messaged that I am now I'm liable to pay for 2 years of services on that tablet. I then went to the store to discuss this and there was no manager working there so they called the regional manager to see if he could help. He was unable to help and told me to call the ATT customer service line for assistance. When I did they said since I signed the receipt and received an EMail with information on 'how to access my account' after the fact that I was liable for the purchase. I reviewed the receipt at the store and discussed the plan in detail with the sales rep for the 2 hours I was there so I didn't feel I needed to open the 'how to access my account' EMail they sent me but that is what they're using to basically say it's my fault for getting this tablet - even though they told me it was free of purchase, contract and fees at the time I purchased it. I guess after they told me face to face clearly that the tablet was free, free of charges and not on a contract that I was supposed to review a random Email to catch that they lied to me and are in deed charging me and putting me in a contract. That sales rep is no longer with them. With regards to the receipt - the '2YR' that is on there is 3 of about 3000 charachters on the receipt and I must have missed it. After 2 hours of being in the store and talking in depth about what I was needing I got tired. I thought I would try to call ATT one more time again and this time I spoke with a manager. He said there was nothing else he could do because he has no authority beyond the sales reps to credit or manage an account otherwise so they have no power beyond a sales rep in the company so he was unable to help as well. I then called the store again and left the manager a message to call me to discuss - I have not received a call back yet. I was requesting them to take the tablet back and refund me the $83 in charges. They would not because it's past the 2 week refund period. This is the exact reason why I don't agree in contracts beacuse it's a way for corporate america to steal from the American people because they can do / perform however they want to with no recourse options for consumers.
10/26/2012
By: hrm3rd
Cellular World
Having been loyal AT&T customers for over 9 years, we found it convenient to go to this store near our house to compare the iphone 5 and the Samsung Galaxy 3. Those that helped us seemed interested. 15 days after buying 2 Samsung phones, we figured out one of them had a defective wi-fi chip. We took it back and they offered a refurbished model for a phone 2 weeks old. We declined. The following day, my wife recalled to express her displeasure and the manager of the store lied to her (yes this is documented on my wife's account) and told her she could go to the AT&T repair place and get a new phone there because they had just gotten a shipment. He said he had talked to the them and they were expecting us. Guess what?? A total fabrication. They did test the phone and discover what we all ready knew. After calling AT&T customer service, they told us we would have a NEW phone. We walked in the store today and they him-hawed until the manager spoke to AT&T. Do not visit this store. Do not buy from them. It is unethical and dishonest. This manager should be fired immediately.
09/21/2012
By: anonymous1
The Cellphone Experience
Great experience! my kid broke the screen on my cell phone, I look them up on Google, my phone was fixed within 1 hour. and prices are reasonable too.thank you so much!
Tips & Advices
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