Central Texas Veterinary Hospital in Round Rock, TX with Reviews - YP.com
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By: Benny P.
Emergency Pet Care of Round Rock
This clinic needs a sign that says "closed for attitude adjustment." I've had two experiences here at this clinic. The first time a couple years ago didn't go well either. I'm not from the Austin area and because I had taken my dog in for treatment here before, it immediately came to mind when my dog became sick. On Wednesday morning (last week) my dog was diagnosed by my regular vet with diabetes. By Thursday evening (of last week) she had developed a severe eye issue and became very lethargic. I called the clinic to let them know we were coming in. The receptionist was very short with me and I could already tell she lacked any people-skills. I started explaining what was going on and she said "If you are that concerned, bring her in then." I checked my call log, it was 38 seconds. So we quickly drove from Leander to Round Rock to get her seen by an ER vet. We arrived and I said "I just called about bringing my dog in..." and before I could get two more words out she said "Just to let you know there is a 3-hour wait." and I said "Well what can we do, she is very sick?" and she said "There are other clinics you can take her to, there is another one in RR and one off 183/Duval" and I said "We just came from that direction, we live in Leander, I wish you had told me over the phone." She rudely answered "Well I had a room full of patients" (The facility was empty in the waiting room -- full disclosure, I don't know what was going on in the back but I doubt they'd use her for anything other than answering the phone) I said "It would have taken you two seconds to tell us you had a 3 hour wait" Putting a person with zero people-skills, as the first point of a contact can be detrimental to a business. It came as no shock to me when I read a review within the last two weeks describing a similar experience with your attitudinal receptionist. Take this as a tip and learn from it. I will never return to your clinic. I wouldn't send my worst enemy to receive services at your facility after TWO failed attempts. But, I'd like to thank you. Had it not been for your poor service the first time, and crass receptionist the second time, I would have never gone to the other facility in Round Rock where we received exceptional care. In case you want to take this feedback and do something with it, we went on 12/03/15 between 8-830PM.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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