Liberty Mutual Insurance Locations & Hours Near Roseburg, OR -
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By: Jackie P.
Allstate Insurance Agent: Rob Zollinger
I hope this review will help the next person who may choose to get insurance of any kind with Rob Zollinger's Allstate company. It is my opinion that Rob Zollinger is a less than honest business owner, who lacks transparency in his business practices. I was excited to get my car, and home owners insurance from Allstate, as they are an outstanding company with an excellent reputation, and line of products. But, after I gave them my money, and personal and financial information, I came to realize this was where the customer service ended. I ignored, initially, that it took forever for the agent to call, or email me back. I ignored that she made mention of her assumption of my orientation, and laughed it off. However, I noticed a general lack of attention to detail. And, when I visited the office the staff seemed disorganized, and the office messy. As a nurse, I recognize the absolute importance of patient confidentiality. I question if an office so poorly managed is taking the steps to protect their clients private information. My friend, who is also currently with this office, told me how her agent lost her doctor's note that was needed for her application, so she had to request another one. It appeared to me that there was a lot of tension in the office. Professionalism, fairness, transparency, and respect should be practiced within the business, starting with the owner. I work very hard for my money, and I do not want to give a penny more to this owner. It is no wonder this particular office has such low scores within the Allstate family. If you are reading this, and like me are wondering how to stay with Allstate, but not with Rob Zollinger, there is another Allstate office in Roseburg. I have several friends in the community who shared with me some information on the owner. I have to either decide to leave Allstate, or maybe call the Corporate office, and get my accounts transferred to the other office. I had to give one star to post this review, but I really feel it should be zero. I just want to let the readers know what I found out from the Allstate Corporate office. I can transfer my business to the other agency in town, but the monetary gain that this particular branch's owner (Rob Zollinger) receives from my policies would not transfer over, so I am going to cancel my car, home & life policies. I cannot in good conscience, knowing what I know on a personal level, continue my association with this particular branch of Allstate. Also, thank you Jim D. (Yelp) for sharing your unfortunate experience with Allstate recently, as it only solidifies my decision to leave Allstate.
By: Jane L.
Alison Eggers - State Farm Insurance Agent
Just like a "Good Neighbor" Alison Eggers and her State Farm team are there for your support, great to have on your side.
By: Robert P.
Allstate Insurance Agent: Rob Zollinger
Not helpful when I need them. I was distraught and they just shunned me. I switched due to the cold manner of the staff.
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By: Anita G.
Allstate Insurance Agent: Rob Zollinger
The best customer service and great rates
By: thekil1
Farmers Insurance - Eric Thoreson
Gary is a straight arrow. You'll like him!
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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