Ups Shipping Center Locations & Hours Near Roscoe, IL - YP.com
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10/10/2017
By: Joel S.
The UPS Store
AVOID this business if at all possible!! Walked in today to return a duplicate mattress purchase made by mistake from Amazon.com. The owner, I believe, comes out the back to meet me after I was greeted by the girl at the counter. He asked if I was dropping off and ads, "That thing looks heavy”, to which I answered "Yes, and I would like to get a receipt if possible, because it's an Amazon.com purchase". At that point he got belligerent, saying "I'm not giving you a receipt!" and "we don't take Amazon! If something happens then we are caught between!" I must have looked dumbfounded because before I could say anything he says, "My UPS driver weighs 100lbs." I'm thinking "Ok....and this is my fault how?" Then he yanks the box off of the dolly I brought it in on and starts picking at a couple small holes that were in the box making them larger, saying, "My driver wouldn't even accept this anyway with these holes.” I asked him if he was a UPS store at one point thinking I messed up somehow, telling him I don’t have any problems dropping Amazon purchases at the State St. store to which he replies, “Then take it to them they’re a corporate store.” Really confused, I asked so are you a franchise then?” He, really upset now, says “No, we’re family, we’re family.”HUH?……I start putting the box back on the dolly to head out of the store and he says, “Yeah, that’s definitely a State St. box, take it to them!” He then has the gall to try and be polite to me as the next customer walks in by telling me to have a good day and thanks for coming. Are you kidding me? The guy was unstable the exchange verged on the surreal!The address is also listed as Rockrose Dr. Either way...STAY AWAY!!

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