Pets Best Friend in Rocky Mount, NC with Reviews -
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By: Tricia D.
Pet's Best Friend Inc
I had a mostly positive experience with this company for our first pet-sitting, but here at our second experience, I am profoundly disappointed. I called ahead specifically to find out the vaccines that Pet's Best Friend required in order to pet-sit, and one of the owners told me that bordatella wasn't required. We made a vet visit specifically to update vaccines for our completely housebound dog accordingly. Now, today, the same owner is telling me it is required. He did acknowledge the error ("If I said that, I was wrong...") but was completely unwilling to work with me to alleviate the scheduling stress (that he caused) of taking my older dog back into the vet for yet another visit. Both my husband and I work full-time, and we have small children, so our weekend time is at a premium, plus our vacation is within a week, so we are literally running out of time to schedule alternate care. My dog is too important to me, and I'll do what I have to do to ensure she is cared for. For the record, I don't mind getting the bordatella vaccine, even though the dog is literally never outside of the house (except for our large fenced-in backyard and for normal vet visits). But I was told specifically that this would not be needed, and so I planned accordingly. I'm on a tight schedule as the vacation is so soon, and I counted on Pet's Best Friend to stand by their word and work with me (again, the dog is never outside of our home), but, other than cursory apologies ("I'm sorry, but that's our policy."), the owner showed extraordinary lack of concern at putting us in this bind; he even said, "Maybe we're not the pet-sitting service for you." Even though the mistake was 100% his fault. I'm so upset at the lack of integrity and customer service from a business we had come to trust.UPDATE: I did want to edit this review after the other owner Susan contacted me in response to an email I sent about our situation. Susan was kind and understanding, apologizing for what happened and taking responsibility to fix it. She assured me that what I experienced was not their service level expectation. She was willing to work with us around the vaccine requirement and even offered us a discount on our pet-sitting for the inconvenience. We feel that she has turned a big negative into a positive and are very appreciative.
Tips & Advices
Most city and county shelters offer affordable spay/neuter services. SPCA and Humane Society shelters also are known for their low-cost spay/neuter programs.
Shelters typically offer spay/neuter surgery, vaccinations, microchipping and some essential medical treatment (deworming, mange treatment) to animals being adopted from the shelter. For other veterinary services, you will need to find a vet.
No-kill and low-kill shelters will state it in their online profile and other official materials. They will usually explain what their process/policy is for looking after the animals in their care. These are also known as “limited admission” shelters because they are usually at full capacity most or all of the time. Also, they often work with rescue organizations or county Animal Services authorities to accommodate animals living in inhumane conditions, abandoned or injured animals.
Anyone can bring a lost animal to a county or municipal shelter. However, private shelters affiliated with rescues often will not accept animals, whether lost or surrendered by owners. Shelters with low-kill policies often have a limited admission capability.
Adopting an adult dog from a county or city shelter usually costs $75-$100. Young adult purebreds and puppies often have a higher adoption fee.  The fee to adopt a cat is usually about $50– sometimes with discounts if one new owner adopts two cats. The adoption fee usually covers the cost of spay/neuter surgery and essential vaccinations.

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