Agave Mexican Restaurant in Rocky Hill, CT with Reviews -
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By: Lori L.
On The Border Mexican Grill & Cantina
NO STARS FOR SERVICE!!! The service was the worst I've ever had by a so called waitress "SAM"! We ordered a 3 combo meal which comes with your choice of tacos, Sam brought us a 4 combo meal, which I didn't notice cause I was hungry so we just started eating. SAM brought us the bill and my mom noticed that SAM charged us for the 4 combo meal, my mother explained nicely to SAM that she overcharged us, SAM then became very aggressive and loud and said "oh so you ate them and now you don't want to pay for it!" My mother said "I didn't say I was not going to pay for it, we want to be charged for what we ordered not your mistake"she proceeded to walk away and still being loud saying "ok so you ate them and you're not going to pay for it!" She sent the manager over and I explained that I have never seen such horrible service in my life and I've been a waitress for 20 years I would never, ever treat my guest's with such disrespect! It was her mistake! It was appalling! Unbelievably disgusting service! SAM maybe you should try listening to your guests instead of accusing them and trying to pawn your mistakes on them! You call yourself a waitress! You clearly don't know anything about customer service! You should be fired for your disgusting behavior!

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