Had lashes redone a couple of times, each time lashes fell off faster with each application. Last application was 2/2016. I called a week and half after install to inform salon that lashes were already half gone despite the excellent care I gave them. I was offered either a refund or reinstall. I explained that my work and travels were erratic and it may be months before I could commit to an appointment. They said ok. I presented today for the install. I was on the phone clearing up some business and ending a call. The aesthetician needed to start so I lowered the volume, turned on the speaker, and wrapped up the conversation. The manager walks into the room and starts loudly verbally reprimanding me for being on the phone and showing up several months after initial service. I should be happy because your service is being provided for free. Hang up now before I exit the room. The manager announcing that my service was free and how long I waited before I got back was unprofessional. The manager standing guard over me to hang up the phone was hostile and aggressive. Was she upset about me being on the phone or redeeming a service due to me for the poor service initially provided? Either way, she was a monster about it. I chose not to have the service done as a result. Ok. I revisited the conversation about a refund with the manager. She refused to honor the refund by stating loudly, "I don't care what you were told". I spoke to my bank and was informed that the charge could not be disputed because it was greater than 60 days ago. Fine. The bank rep called and the salon hung up on her 3 times assuming she was me. They finally spoke to her and refused to reach any resolution other than me receiving the the same service from the same aesthetician. No gift card to go to the other salon they own, or receive other services. No refund.
Amazing experience thanks to Alejandro (Alex) Jimenez!!! I have (had) very long hair, down to my behind! I decided it was a time for change but so drastic, I was nervous. I booked my appointment for a cut, style and ombre color and I explained to the individual that answered the phone that I needed someone that could look at me and 'See' what I should have done, not ask me what I wanted. I also explained that I wanted to donate my hair to Locks of Love and she immediately responded that she had the perfect person. She booked me with Alejandro (Alex) Jimenez. I arrived 15 minutes I was greeted very friendly and Alex was notified his client had arrived. He promptly came out to greet me and was very pleasant and eager to get started. When he asked how I was, I immediately responded that I was nervous and excited at the same time. He was very quick to make me feel comfortable and although he asked what I wanted, when I expressed my concern, he said he only asked because I was looking for a drastic change and he wanted to make sure I was comfortable with the options. After I assured him my hair was in his hands, he went right to work. He took before and after pics and then sent them to me as well. We spent 3 hours together! Seems like a lot of time but he took great care in making sure I was comfortable with each step of the process and explained his reasons for his choices. Additionally, he was mentoring another stylist explaining his technique and the expected outcome. He was right on target about everything and I love it and have had nothing but compliments from family, friends and co-workers. I will definitely be returning and requesting Alex.