Amazing experience thanks to Alejandro (Alex) Jimenez!!! I have (had) very long hair, down to my behind! I decided it was a time for change but so drastic, I was nervous. I booked my appointment for a cut, style and ombre color and I explained to the individual that answered the phone that I needed someone that could look at me and 'See' what I should have done, not ask me what I wanted. I also explained that I wanted to donate my hair to Locks of Love and she immediately responded that she had the perfect person. She booked me with Alejandro (Alex) Jimenez. I arrived 15 minutes I was greeted very friendly and Alex was notified his client had arrived. He promptly came out to greet me and was very pleasant and eager to get started. When he asked how I was, I immediately responded that I was nervous and excited at the same time. He was very quick to make me feel comfortable and although he asked what I wanted, when I expressed my concern, he said he only asked because I was looking for a drastic change and he wanted to make sure I was comfortable with the options. After I assured him my hair was in his hands, he went right to work. He took before and after pics and then sent them to me as well. We spent 3 hours together! Seems like a lot of time but he took great care in making sure I was comfortable with each step of the process and explained his reasons for his choices. Additionally, he was mentoring another stylist explaining his technique and the expected outcome. He was right on target about everything and I love it and have had nothing but compliments from family, friends and co-workers. I will definitely be returning and requesting Alex.