I recently separated from the military and moved to Rockford and was hoping to find a decent salon. Please take into consideration I am not picky because I have had military hair cuts in the past. To begin with, they are never really available for people who actually work through the day. I have been trying to make a appointment and they are not willing to work around a schedule. As well as not working around schedules, I finally made a appointment with them, however when I arrived they said they could not cut my hair with shampoo and styling. That is so unprofessional. Furthermore when I arrived and requested to have my hair shampooed along with my haircut with style, they told me they couldn't do that because they were about to get off at 6 pm. In addition I called ahead of time and told Kayla I was running late because of the snowy weather, and she said it was fine. However when I arrived there with my daughter they said they couldn't do my hair due to their were about to get off shift. I am so irritated with this salon because that is so unprofessional if you are running a new business there should be more flexibility in your schedule. Furthermore when I arrived Trish said she could cut my hair dry without styling, but when I asked if she could cut and someone else could style, she said there is no way because it was about the money. Moreover, I saw Trish go to talk to Kayla about my appointment and I could see through the mirrors she was cussing about me. Like I said I was in the military as Security Forces Police, therefore I have great depth perception along with attention to detail. They both didn't think I saw them cursing around me through the mirrors that are all over, and my 4year old daughter. I am a veteran and believe I should be treated with more respect especially with my daughter along my side. They were rude and unprofessional. Ultimately I will never go to this salon again. I am new to this area and was just looking for a nice professional atmosphere. I do not recommend this salon at all. Please take my review into consideration to whomever it may concern.
I want to Bella for an updo for a wedding. I gave the hairstylist a picture of what I wanted- it should have been easy as I have curly hair. The stylist said she didn't know how to do it, but that she would try. HA. What a joke. Instead, of telling me early on it wasn't looking right, she proceeded to create this monstrosity of a hairdo. When I saw it, I was so displeased, but we didn't have time for her to redo it. They charged me 60 something bucks! I hate looking at the pictures from the wedding because of my hairdo. I should've just gone with the typical mediocre fake-curl,downdo that bridesmaids get...
I went in a couple weeks ago just to see what their packages were for bridal parties and had such great service! I live in Alaska currently and I am having my wedding back home in IL in May. This was my last time I will be back in Rockford before the wedding. I went in a day before I left and they hurried up and made the time for me to get an extensions consultation, cut, and full highlight/lowlight. I couldn't believe how helpful they were being. I left with all my appointments booked for May for my bridal party, moms, and me, a great haircut, color, and style and some products. I was also with my soon to be mother-in-law and they helped give her some tips and products specifically for her hair. She later went back and bought it. I will never go to any other salon back in Rockford except this one!