Best 30 Cell Phone Stores in Rockford, IL with Reviews - YP.com
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01/04/2015
By: Alan G.
Cricket Wireless
Hi. I'm Alan on Aug 1st my wife and I went in this store planning to buy 2 smart phones and cases and 2bluetooths.well a worker named Carlos approached us and asked how he could help well we ended up buying 2moto g phones two cases and 2bluetooth units spending about 500 that day Carlos was nice enough to take time to go thoughrly i mean he spent time on us and said if you need anything to come back well that's when the trouble startes my wife's phone started having issues so we took the phone back in mid November told Carlos what was wrong now that phone is under warranty for 1 year to find out I had to do all the leg work I had to call Motorola and set up an exchange well they said if I wanted a expidayted unit I would have to leave a hundred dollars on my debt card as my wifes father is 89 yes old so having a phone was a must it gets much worse when we received the replaced phone we brought the phone in again felt with Carlos he said give him a few minutes well 2 hours went by and 26 dollars later he couldn't get the phone working OK so I asked for my $25dollars back now mind you this is a warranty claim it shouldn't have cost me a dime so we left.we had to wait a week or so passes and I took the phone to a different cricket store and this time I was in the store maybe 20 minutes when I asked how much is it he said cricket doesn't charge for that especially on a warranty claim so the rockton ave store is out to milk every dime they can now when cricket gets the new moto x comes out l plan to purchase one for. Me and one for my wife but this will be the store on E STATE ST I will never step in that store again and hope you read this and won't do so i mean working in a cell store they should treat their customers fair cause all the social Media sites this could. Put a business out of business lol so remember don't deal with Carlos and don't shop there.

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