Art Van Furniture in Rockford, IL with Reviews -
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  • 1.Art Van Furniture

    7047 Newburg Rd


    4.68 mi

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By: Celeste O.
The Room Place
I just purchased a couch and they sales guy was nice but after delivery it went down hill! They sent me the couch and it was the wrong set up. I called to see if they could take it back and send me the set up I asked for. After calling 4xs I jus kept hearing the same thing. No refund and if I antes to switch it to the set up I had initially asked for I had to pay a 15% restocking fee and delivery fee again!!! I don’t understand why I have to pay for their mistakes!! I asked to speak to a manager and the lady at the sales department wouldn’t allow me to. She jus kept sayin the same thing I basically have to pay more money to fix their mistakes. I will not be shopping there again and I do not recommend for anyone to go spend their money there either. Waste of time and money I’m very annoyed and disappointed. If I could I would give a 0 for rating
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By: Marde G.
The Room Place
First the positive-Sales Associate Mike was nice and made the beginning part of my shopping experience pleasant. All negative from there...purchased a chair (with power recline and audio) just before closing Friday night. Tested everything in store and had them show me how to install when I got home-everything worked great, only 2 cords to plug in. When I got home and unloaded there were 3 cords, one of which you could tell had been pulled out of the chair during the transfer from showroom floor to my van. I called at 10am Saturday morning to see if I could get the issue resolved. After being on hold for 30 minutes I was told there was nothing she could do for me that a sales associate would call me. I also e-mailed pictures to explain the situation. By 4:30 pm Sunday (more than 24 hours later) I still had not heard from anyone. So again, I called and spoke with who I believe was the supervisor, he said there was nothing he could do, so he would have a manager call me. Again 24 hours later I have heard from no one...In the mean time, I have spend 2 hours trying to "fix" the chair. This is valuable weekend time that I should have been spending with my family!!! I have found the problem and will now have to spend the money to hopefully fix a problem that was not caused by me! I had intended on purchasing 1 possibly 2 mattresses on Sunday, but due to no customer service I will be shopping else where for our mattresses along with a sectional that I had also picked out while shopping at The Room Place. I will no longer consider this store for any future furniture purchases and will not hesitate to share my experience with others!
By: John D.
The Room Place
DON'T buy there furniture, it is crap and they don't honor their warranty as others have attributed.If I could I would give them 0 stars.
By: Brianna H.
Ashley HomeStore
My sales associate was very polite and very understanding of what I was looking for. His name was Trevor, I recommend you go see him if you are looking for the right furniture for your needs. Wonderful people atmosphere and selection!
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By: Nick J.
Ashley HomeStore
I came in to do a little window shopping/price furniture and had talked with Trevor. He seems to be a great asset to any team. He was very friendly and knowledgeable. Wasn't pushy and made me feel at ease, not like other salespeople that hover over you.
By: Rose J.
Ashley HomeStore
I came in and spoke with Trevor about wanting to purchase a living room set. He was very knowledgeable and let me know how the whole process would work. Really appreciate him spending the time with me to go over everything. Will be coming back to make a purchase with him very very soon!
By: Jason K.
Ashley HomeStore
Dalija helped me today with my order, great customer service as always, I love Ashley's I bought all my furniture from them never had a problem
By: Mary N.
The Room Place
My friend and I had a great experience last week at The Roomplace. Our sales associate Cathy was very helpful with helping us find the perfect living room set. She was extremely friendly and made our shopping experience very pleasant. I definitely recommend this store!
By: Staci M.
The Room Place
I had visited this store the other day and received very pleasant service. I was greeted by a sales associate, Cathy, as soon as I had walked in. I was interested in looking for a new living room set and she was more than willing to help me find the perfect one. Cathy was very knowledgeable about all of the products and continued to tell me about the great protection plan that the store had to offer. The living room set I purchased is great quality. I will definitely be back!
By: johntheartist88
Gustafson's Furniture & Mattress
Very helpful! Knowledgeable! Kim was great!

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