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09/12/2014
By: Dolores J.
Desert View Animal Hospital
Great vets, I have no complaints but the staff, confusing, sometimes rude because you ask aquestion more than once. They have lost my dogs rabis tag and then treated me at fault, their computers were down, they said they mailed it, but I never recieved it. Oldest cat needed a refill and needed to be retested, I just started a new job and only get paid once a month, because it is hourly, I said I would get back to them when I had paycheck in hand. Their response was if I don't make an appointment now, they won't fill out her perscription. Okay... even though I told the receptionist I have to have the appointment after the 12th, she continued to make the appointment before the day needed. I got the feeling it was their way or the highway. What is wrong with just a couple of days later and supplying the needed meds for just those days. Attention vets, please pay attention to your staff, they are the first people we see and the people we talk to when in need and the last people we see before we go home. Great vets, staff needs to be kinder, no matter the situation.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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