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By: Vivian M.
Sears Appliance Repair
The service technicians that repaired my unit where great getting the parts needed and doing the work. However, the person that scheduled the appointment didn't know what they were doing. I got three confirmation emails saying my appointment was Tuesday, Noevember 23 between 8:00 am and 1:00 pm. They had me waiting didn't show up and when I called they said my appointment was November 29. The wouldn't come on that day they stated and we had no heat. It took three calls before I even got them to agree to move my appointment to November 25. They finally got it fixed that day but don't think I will use them again.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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