Best 30 Veterinary Clinics And Hospitals in Rochester, NY with Reviews -
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By: Les E.
Ridgemont Animal Hospital
I gave a 1 star because 0 wasn't an option. I had an emergency visit with a friends dog that had an eye injury. RIDGEMONT ANIMAL VET HOSPITAL. Never been here but was the close to her home. The worst place ever I would take an animal. A doctor (never caught the name but was an older male with a slight stutter (no disrespect) informed me the there was probable eye damage and it would have to be remove. He said he charges from $1200-$1500 to remove the eye. I stated she's not my dog I can't make that decision and stated I can authorize pain & swelling decisions. That doctor said he can give her pain meds. I proceeded to call my friend and repeated what was said. She said she'd gone to Brockport Animal Hospital before take her there....I told them I was taking the dog there. I wanted pain meds until I got there, that "doctor" said there would be a fee but he would do it. I didn't give a rats behind what the fee was, just give it to her. 3-4 mins later no one was at the desk, I started to yell out that I was leaving and then someone appeared and told me the pain meds were a control substance and the needed more information. I said I'm leaving and drove to BROCKPORT ANIMAL HOSPITAL. When I got there they took the dog immediately. Shortly there after I was brought in and was informed that the Doctor did not see any permanent damage to the eye, the retina was still attached and believed the swelling of inner eye lid (after being properly placed back in & sewn shut for 5 days) will help heel the eye. So from a 5 min console totally $1500. This ended up being a 10 min console that ended up costing $360. YOU BE THE JUDGE. ALL ANIMALS, WHEN IT COMES TO PERTAINING TO COST TO HEAl, GET A SECOND OPINION.And just to clarify, the cost wasn't the issue, it was my gut feeling. I called my friend back and told her to never to go there, I wouldn't trust this doctor to trim my dogs nails.-Since I've written this review I have since learned that that doctor at Ridgemont doesn't accept payment plans, so if you can't afford to pay he will euthanize your animal.UPDATE: This dog has completely recovered, no scars and has no vision issues....she can see out of the eye just like she could before.
By: Sharon K.
Cats & Critters
The staff were very good with Miss Tuxedo when we went last month. Office and exam rooms clean and bright.
By: Joshua R.
Caring For Cats
Took my cat here because he was showing symptoms of a fever, Dr. Hartman seemed to be in a rush with my cat because there was an emergency coming in and was rude answering a few of my questions. Gave my cat some antibiotics and some water then said we were all set . Brought my cat home and he died before the end of the night. He was only a couple years old.
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By: Kim L.
Caring For Cats
I have been takeing my cats here for over 30 years they show the very most concern for my pets then where ever I have taken my pets before
By: Mark B.
Animal Hospital of Rochester
Julie Standish, who gives this vet a five star rating, is the office manager for the vet in question which makes the rating a lie and Julie Standish a person one might not care to trust. I doubt the owner of the practice would approve of this since it reflects badly on the practice as a whole. When a general manager is doing this and other things that will be left unstated here, it impacts the culture and behaviors of other support staff. IMO, It is not a warm, friendly and inviting environment. We believe this is due largely to Julie Standish, and several people we know have said the same about this person. We now live in Florida, but felt it was important to add our experience after having this brought to our attention.
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By: Laurie S.
Caring For Cats
I took 2 foster cats to get their shots and spayed yesterday and was 1 hr early and they still took me right in and since I drove 1.5 hrs it was nice! They were good with both my cats and even had compassion when I had bad test results for one of them! Wish my local vet was as caring! After reading some bad reviews before I went I'm glad I checked the place out myself!!
By: Janet B.
Caring For Cats
Dr. Betsy Arnold and her staff are the best! I have been going to her with my Persians cats for the last (at least) 20 years. They have treated my cats wonderfully. Dr. Arnold is a very caring and sincere vet. I would highly recommend her and her business. Janet (Sofee, Katie, Murphy, Abby and Brandee)
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By: Bill S.
Caring For Cats
I am a veterinarian in Missouri and am planning on being in New York in the future. I had heard both of these vets are exceptional and have hopes of visiting their clinic:) If any time better than another, please let me know. Dr Bill Sorrick, Webb City,MO
By: Gary S.
Stephenson, Brenda
i have never been treated so bad by a office manger in my life had a sick dog and she refused to help becuse he was not seen by a vet in two years all i can say is shame on you and shame on your vet business
By: Kitty S.
Caring For Cats
I have taken my cats here for more years than I can remember., Both Doctors are very professional and thorough. While Dr Hartman may appear cold, she is very dedicated and will follow up personally. I pay to get good, effective care, which they are given, not a neighborly visit. The facility is very clean & I have yet to find any urine odors.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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