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05/06/2015
By: Erich L.
Roc Property Management
I am an owner of a rental property in Rochester, NY. I had been using ROC Property Management as a property management company for the last 5.5 years. I have two main concerns about ROC.1) Communication: During the last 3 years I had tried numerous times to get ROC to return my calls and e-mails. I feel most of my attempts to contact them were ignored. If I had a question or a concern I called ROC. I would almost always get voice mail and I would leave a message. A day or two later I would follow up an e-mail because I would not get a call back. After waiting without any response from ROC I would start calling throughout the day until someone would finally answer the phone.2) Breach of Contract: (My main and ongoing complaint) ROC has breached their contract 16 out of the last 17 months. The Property Management Services Agreement states that they will, "Collect and distribute rent payments by the 10th business day of the following month." I have received rent payments on time only once in the last 17 month. On average it is 21 days late, and twice it was at least 52 days late.I have terminated my contract with ROC and I am waiting for the last 2 months rents.I DO NOT RECOMMEND ROC Property Management, but I am giving them two stars because I have received rent payments and they have repaired the structure.
04/21/2015
By: Erich L.
Roc Property Management
I am an owner of a rental property in Rochester, NY. I had been using ROC Property Management as a property management company for the last 5.5 years. I have two main concerns about ROC.1)Communication: During the last 3 years I had tried numerous times to get ROC to return my calls and e-mails. I feel most of my attempts to contact them were ignored. If I had a question or a concern I called ROC. I would almost always get voice mail and I would leave a message. A day or two later I would follow up an e-mail because I would not get a call back. After waiting without any response from ROC I would start calling throughout the day until someone would answer the phone.2)Breach of Contract: (My main and ongoing complaint) ROC has breached their contract 16 out of the last 17 months. The Property Management Services Agreement states that they will, “Collect and distribute rent payments by the 10th business day of the following month.” I have received rent payments on time only once in the last 17 month. On average it is 19 days late, and as late as 52 days.I have terminated my contract with ROC and I am waiting for the last 2 months rents.I DO NOT RECOMMEND ROC, but I am giving them two stars because I have received rent payments and they have repaired the structure.
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10/01/2015
By: Anthony M.
Robert PiazzaPalotto Sold Team Rochester Real Estate
Rob has been my real estate agent for many years, as I have used his services and expertise to both purchase and sell my homes. Rob will tell you that he prides himself on loyalty to his clients and putting their interests first – and he has backed this up from day one. Upon meeting with him, you can immediately tell that he truly loves real estate and helping his clients find the right home. I have always trusted him to stay on top of the market and keep me apprised of anything that meets my criteria, but that is just the start of it. His experience and knowledge shined most when the real work begins – once you find “the one” and an offer is made. His negotiating skills and people skills helped me get the best deal possible, as he knew when to push it and what small things to let slide. It is an emotional journey, and his ability to communicate and keep me informed every step of the way, throughout the sales process made it as stress-free as it could be every time. I would highly recommend Rob to anyone that is looking purchase a home. He has always been there for me, and I can confidently say that he will always be there for you as well.
02/07/2017
By: Camryn L.
Sandy Blonsky
After getting blown off by 2 Keller Williams agents we decided to contact Sandy. We'd narrowed our search to Brighton for various reasons and loved that she knew the area well. She's a straight shooter who knows her stuff and gets the job done. If we wanted to see a house she would repeatedly drop what she was doing to meet us and would give us her expert opinion. Never once did she just try to get us to buy just any 'ol house. She was able to understand what it was we were looking for. She's aggressive the way you need your realtor to be in this market and she delivers. As 1st time home buyers we were so unbelievably overwhelmed, but Sandy held our hands and carried us through the buying process like a well choreographed waltz. We can't say enough wonderful things about her. She truly cares about her clients. If you're serious about buying or selling give her a call. You won't be disappointed.
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03/28/2016
By: Mandy C.
Robert PiazzaPalotto Sold Team Rochester Real Estate
Robert and his team were exceptional throughout the sale of our home. They guided us step by step, since it was our first time selling. Robert told me he would have my house sold in 2 weeks.... I loved his confidence but wasn't quite sure it would happen. We accepted an offer on day 9! William Boneberg helped us look for our new home. Anything new that came on the market, he had us there for a showing within a day! He was so polite and respectful, and really took time to understand our family and what was important to us in this home buying process. He ended up putting us in touch with a builder, which we chose to build with him. We love our new home, and thanks to the RPP sold team, our buying and selling experience was nothing but a positive one!
01/03/2017
By: Joelle M.
Maplewood Edgerton Emergency Kupboard
These folks are truly caring and kind and are looking out for the people in their community. They are non-profit and serve in cases of Emergency only and can be utilized 1x every 2 months. David is the volunteer at MEEK that helped me acquire food for a family in need and he spoke about truly enjoying being able to help people in need. The old address (121 Driving Park) is no longer and is all over the internet, however the CORRECT address is 2 Riverside Street on the corner of Lake Avenue. Also, they only serve specified areas of certain area codes so call to check first to make sure you or the person you are assisting is eligible based on the residency/address requirements. Nice Job MEEK! Keep up the dedication to your community!
09/09/2016
By: Bill T.
Robert PiazzaPalotto Sold Team Rochester Real Estate
My husband and I contacted Robert Piazza Palotto through a friends recommendation. From the very beginning of our transaction he showed patience, understanding, and was always available to discuss any questions or concerns we had. He made sure to explain and clarify the entire process every step of the way. Our transaction was extremely smooth compared to others we've had before. When looking at properties Robert was never pushy and genuinely had our best interest at heart. If you are looking for an agent that is honest, forthright, and a genuinely good, honest person, then don't hesitate to contact Robert Piazza Palotto!!
05/17/2017
By: Tom M.
Robert PiazzaPalotto Sold Team Rochester Real Estate
Robert was incredible during the whole process of my wife and I searching for a home. There were quite a few houses that we really loved, but didn't end up getting them and as first time was pretty discouraging but Robert helped push through and we were able to find an amazing house and with his awesome negotiating skills we were able to get it under for what it was listed. If you're looking to buy a house, Robert would be the man to ask. One more thing to add he made his schedule very flexible to mine and my wife's work schedule which made the process much less stressful. You will not be disappointed!
10/14/2016
By: Dave K.
Robert PiazzaPalotto Sold Team Rochester Real Estate
My wife and I couldn't be happier with our experience with the Robert PP Team. They helped us both sell and buy a home.Their team of professionals were all extremely knowledgeable and helpful through the entire process, and our interactions with each were pleasant and cohesive. It really was working with a coordinated team rather than just a group of individuals. Everything they did was geared toward making the process easy and successful for us.
04/20/2017
By: User 5.
Robert Piazza Palotto
We had a great experience working with Rob. He responds very quickly to emails, calls and texts. He showed us multiple houses before we found the right fit. He doesn't try to push any house on you; in fact when he looks at houses with you he will voice his concerns if he doesn't think it a good fit. We would work with him again and highly recommend him to anyone looking for a real estate agent they can trust!

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