Pet Supplies Plus Locations & Hours Near Rochester, NY -
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By: Nikki G.
My husband and I brought our two small dogs to the Greece, NY Petsmart to be groomed for the first time tonight.We worked with Tatijana in the grooming department.She was EXTREMELY rude and told needed to shave my dogs smaller than the smallest hair sample because they were "lightly matted" when I asked questions for them to explain she continued to very rudely tell me that she was going to shave all of them. They would not work with anything I asked about... even to not shave her TAIL that was not the tiniest bit knotted. I finally agreed and then she told me that it would be an additional charge for the mats on her neck.I asked why I was not told this when I was told the price on the phone (after saying they had mats on her neck) and she tried to tell me that we said they DID NOT have them! We proceeded to agree with the extra charge, regardless, and she told us that she is REFUSING to groom our dogs because she "wasn't comfortable" because I wasn't happy with what they were going to do...even though I agreed because we needed them done badly. After driving 20 minutes to get there and being spoken to very rudely for 15 minutes with no help or cooperation, she downright refused to groom our dogs.I will NEVER go there again and if anyone was smart, they would stay away from there, her specifically.
By: burkett14527
This store is ok for the inexpensive items you are looking for. It is very much like a Big Lots except I believe the Big Lots merchandise is of better quality.
By: zlyn2108
Pet Saver Superstore
This great pet store is so much less than the chain pet stores! Everyone is friendly and helpful.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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