I'm usually a 5-star fan of Enterprise Rent-A-Car, but was a bit disappointed, a week ago, when I went to rent a car from them.I set up my reservation online, and called the rental office the morning of the day I wanted the rental, to set up a time for them to come pick me up, as I needed a ride to the rental office. Imagine my surprise, when I was told that they had NO ONE to pick me up, and I would have to make my way there, on my own!Seriously? Hello?? This is what you base YOUR ENTIRE ADVERTISING SCHEME ON, is "Enterprise, we pick you up!" Well, except when we don't!Since I needed the car on time, and couldn't wait for a friend to drive over to give me a ride, I called for a taxi, and "enjoyed" paying an extra $27 for what should have been a free ride, courtesy of Enterprise, to their offices.I'm not sure what the story was that day, but if you're doing to advertise a service, you'd better darn well make certain you actually perform that service for your customers!
My experience with National has been generally fine. However, with my most recent rental I had an annoying revelation about the limitation of their service. Pulling out of the airport rental location having just picked up my car, still on the airport roadway, the car suddenly and completely died, leaving me in the middle of the road with a dead car, at probably one of the airport's busiest times. After much time and frustration trying to get some kind of assistance on the phone (their IVR system is a cycle of no-human-contact horror), I was told that they had no way to help me. I only wanted to have someone come pick me up and remove the road danger that the stalled car presented. So frustrating. When I finally made it back (by abandoning the car and walking to the terminal), there was an apology, but no offer of any kind to rectify or compensate me for my trouble and delay. Not happy.